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Omnichannel Campaign Delivery Expert

hace 1 semana


Madrid, Madrid, España Omega CRM, A Merkle Company A tiempo completo

About Omega CRM, A Merkle Company

We are a global digital company that accelerates the business experience of our customers through technology and data.

Our 360 solutions allow business transformation and acceleration by providing customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from various sectors including #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc.

We are one of the top partners of #Salesforce in Europe with over 540 people from 24 nationalities based in Spain and France.

Key to our success is the knowledge and expertise of our team, which has a deep understanding of business processes and technology.

Job Overview

We are seeking an Omnichannel Campaign Delivery Expert who will collaborate with a top 15 global pharmaceutical company.

This role involves leading the implementation and deployment of omnichannel campaign projects within our Human Pharma Delivery Unit (HPS DU) Campaign Automation Team.

The successful candidate will ensure efficient cross-functional collaboration with internal teams and diverse global stakeholders.

Main Responsibilities

  • Drive process optimization around campaign processes focusing on platform automation and innovation for efficiency and quality.
  • Monitor and assess the technical landscape and channel updates to keep the platform current and effective.
  • Ensure seamless integration of various digital engagement platforms to support efficient omnichannel campaign execution.
  • Liaise with IT and global Capability Owners on projects and issues ensuring clear communication and collaboration.
  • Interact with diverse HPS DU service departments.
  • Support and development of external campaign landing pages based on customer briefs.
  • Enhance connections with other HPS and DU teams through platforms and campaign implementation.
  • Ensure consistent involvement in new platform and process implementations and enhancements.
  • Represent the platform end-user perspective in IT collaborations.
  • Share platform and process changes with Campaign Management Services to assess market/TAs impact.
  • Efficient phased rollouts of implementations.
  • Improving turnaround time and quality of enhancements.
  • Efficient issue resolution with clear root cause analysis (RCA) and corrective and preventive actions (CAPA).
  • Better quality and usability of implemented demands.
  • Regular touchpoints between Campaign Managers and Platform Managers.
  • Proactive responses to landscape changes from markets and the team.
Requirements & Desired Skills

To succeed in this role, you will need:

  • Bachelor's Degree in technical studies or business administration with a strong tech background.
  • Excellent time and project management skills, with the ability to prioritize workload efficiently and manage multiple complex projects simultaneously.
  • Knowledge of marketing automation tools and concepts, specifically experience in enterprise marketing automation tools.
  • Technical marketing automation certification preferred.
  • Experience in translating business and technical requirements into software enhancements.
  • Knowledge of databases, SQL, ETL, and web API calls.
  • Proficiency in JavaScript, HTML, CSS; Python is a plus.
  • Strong understanding of the Software Development Life Cycle (SDLC), knowledge of CDP is a big plus.
  • Experience in a software house, consultancy, or project delivery environment preferred.
  • Knowledge of email and website design preferred.
  • Exposure to Atlassian tools is a plus.
  • Pharma knowledge (including Veeva CRM) is a plus.
  • Experience in production support and troubleshooting preferred.
  • Self-motivated, detail-oriented, and adaptable.
  • Fluency in English.
What We Offer

We provide a comprehensive package including:

  • Permanent contract.
  • Flexible Schedule.
  • Trainings & Certifications.
  • Home Office.
  • Flexible retribution.
  • Health insurance.