
Heatcube Maintenance Director
hace 4 días
About the Role
The Operations & Maintenance Director plays a pivotal role in ensuring the reliability, performance, and customer satisfaction of Heatcube installations globally. As a strategic and hands-on leader, this position develops and executes comprehensive O&M strategies, oversees global operational activities, and manages service agreements to guarantee optimal performance.
Key Responsibilities
1. O&M Strategy Development: Collaborate with the Chief Engineering and Technology Officer to create an O&M strategy that aligns with Kyoto's business objectives, ensuring the long-term reliability and efficiency of Heatcube installations.
2. Commercial Strategy: Partner with the commercial team to formulate a commercial strategy focused on service offerings, performance agreements, and after-sales services, driving customer satisfaction and contributing to revenue growth.
3. Service Force Establishment: Build and lead a global service force capable of maintaining all Heatcube installations, ensuring full compliance with performance and service agreements to meet customer expectations.
4. Maintenance Oversight: Ensure timely and effective maintenance for all Heatcube units covered under service agreements, minimizing downtime and optimizing system performance through proactive and reactive maintenance approaches.
5. Operational Performance Management: Oversee the operational performance of all Heatcube installations under active performance agreements, ensuring they consistently meet or exceed established benchmarks.
6. Root Cause Analysis: Lead root cause analysis investigations to identify the underlying causes of breakdowns or operational issues with Heatcube installations. Develop and implement corrective and preventive measures to improve system reliability.
7. Customer Training: Deliver comprehensive training to customers before and after the Transfer of Custody, enhancing their ability to operate, maintain, and monitor Heatcube units effectively.
8. Customer Relationship Management: Foster strong relationships with customers to ensure their satisfaction, loyalty, and long-term partnership with Kyoto through consistent communication and a focus on customer-centric solutions.
About the Salary
We offer a competitive salary range of $120,000 - $180,000 per year, commensurate with experience and qualifications. In addition to your base salary, you will also be eligible for a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Qualifications and Requirements
To succeed in this role, you will need a strong background in operations management, preferably in the industrial process heat sector. You should have excellent leadership skills, with experience in building and managing high-performing teams. Strong analytical and problem-solving skills are essential, as well as excellent communication and interpersonal skills. A bachelor's degree in a relevant field is required, and a master's degree or higher is preferred.
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