Training Quality Coach

hace 2 semanas

Barcelona, Barcelona, España Reconocida Empresa A tiempo completo

About the Role

We are seeking a highly skilled Training Quality Coach to join our team at Reconocida Empresa. As a key member of our organization, you will play a crucial role in ensuring the highest quality of customer service and training for our employees.

Key Responsibilities

  • Collaborate with the Training Quality Manager to address skill gaps and implement targeted training interventions to ensure key performance indicators (KPIs) are met.
  • Develop and deliver training programs for new agents and existing employees to enhance their skills and knowledge.
  • Monitor and evaluate the quality of training programs and provide feedback to improve their effectiveness.
  • Identify training needs on an individual and team level and coordinate with the Training Quality Manager and Global Training team to develop and implement training solutions.
  • Monitor mandatory training for the team and ensure compliance with quality standards.

Requirements

  • A higher vocational degree in a relevant field or equivalent experience.
  • Business mindset and ability to work collaboratively in a team environment.
  • Strong leadership skills and ability to coach a team to drive results through effective feedback.
  • Experience in training and quality control is valued.
  • Positive attitude and humble spirit.
  • Familiarity with quality assurance processes, metrics, and evaluation methods.
  • Strong analytical and problem-solving abilities.
  • Effective communication and presentation skills.
  • High level of Portuguese and English is mandatory for both verbal and written communication.

About Us

Reconocida Empresa is a leading company in the industry, committed to creating a positive impact on our customers and employees. We believe in the importance of diversity, equity, and inclusion in the workplace and strive to create a culture that values and respects all individuals.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A staff discount card for use on all Reconocida Empresa brands.
  • Inclusion in our HM Incentive Program - HIP.

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