EU Trust
hace 4 días
We are seeking a highly skilled EU Trust & Safety Specialist to join our team at Amazon. As an Escalations Specialist, you will be responsible for resolving complex customer issues and providing exceptional service to our business customers.
Key Responsibilities- Resolve customer escalations and complaints in a timely and professional manner.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Develop and maintain strong relationships with business customers to ensure their needs are met.
- Utilize conflict resolution and decision-making skills to resolve complex customer issues.
- Stay up-to-date with company policies and procedures to ensure compliance.
- Work independently to identify and resolve issues, and collaborate with team members to achieve goals.
- Advanced proficiency in English, German, and French language in both written and verbal communication.
- Completed Bachelor's degree or equivalent experience.
- Previous customer service experience.
- Proficient in a fourth language (Spanish, Italian, or Dutch).
- Relevant experience working with the MS Office suite in a professional environment.
- Previous experience working in escalations.
- Experience managing stakeholders in a small to medium organization.
Amazon is an equal opportunities employer and is committed to diversity and inclusion. We believe that our diverse workforce is a key driver of our success.
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EU Trust
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EU Trust
hace 5 días
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled EU Trust & Safety Specialist to join our team at Amazon. As an EU Trust & Safety Specialist, you will be responsible for resolving escalations raised by Amazon Business Customer Advisors on behalf of our customers.Key Responsibilities:Resolve complex customer issues escalated to senior management.Effectively...
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EU Trust
hace 4 días
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled EU Trust & Safety Specialist to join our team at Amazon. As an EU Trust & Safety Specialist, you will be responsible for resolving escalations raised by Amazon Business Customer Advisors on behalf of our customers.Key Responsibilities:Resolve complex customer issues escalated to senior management.Effectively...
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EU Trust Specialist
hace 1 semana
Barcelona, Barcelona, España Amazon A tiempo completoJob SummaryWe are seeking a highly skilled EU Trust Specialist to join our Amazon Logistics team. As a key member of our Delivery Service Partner (DSP) organization, you will play a critical role in ensuring the safety and trust of our customers in the last mile of delivery operations.Key ResponsibilitiesManage escalations across Europe in partnership with...
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EU Trust Specialist
hace 1 semana
Barcelona, Barcelona, España Amazon A tiempo completoJob SummaryWe are seeking a highly skilled EU Trust Specialist to join our Amazon Logistics team. As a key member of our Delivery Service Partner (DSP) organization, you will play a critical role in ensuring the safety and trust of our customers in the last mile of delivery operations.Key ResponsibilitiesManage escalations across Europe in partnership with...
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EU Trust Specialist
hace 4 días
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleThis is a unique opportunity to join Amazon's Delivery Service Partner (DSP) organization as a EU Trust and Safety Specialist. As a key member of our operations team, you will play a critical role in ensuring the safety and trust of our customers in the last mile of delivery operations.Key ResponsibilitiesManage escalations across Europe in...
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EU Trust Specialist
hace 4 días
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleThis is a unique opportunity to join Amazon's Delivery Service Partner (DSP) organization as a EU Trust and Safety Specialist. As a key member of our operations team, you will play a critical role in ensuring the safety and trust of our customers in the last mile of delivery operations.Key ResponsibilitiesManage escalations across Europe in...
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EU Trust and Safety Specialist
hace 5 días
Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoAbout the RoleThe EU Trust and Safety Specialist will be an integral part of our operations team, performing investigations and research to inform decision making and appropriate actions for EU Trust and Safety Programs.Key ResponsibilitiesManage escalations across Europe in partnership with our third-party provider and internal business teams, meeting the...
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EU Trust and Safety Specialist
hace 5 días
Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoAbout the RoleThe EU Trust and Safety Specialist will be an integral part of our operations team, performing investigations and research to inform decision making and appropriate actions for EU Trust and Safety Programs.Key ResponsibilitiesManage escalations across Europe in partnership with our third-party provider and internal business teams, meeting the...
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EU Trust Specialist
hace 7 días
Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoAbout the RoleWe are seeking a highly skilled EU Trust Specialist to join our Amazon Logistics, Last Mile team in Spain. As a key member of our Delivery Service Partner (DSP) organisation, you will play a critical role in ensuring the highest levels of customer trust and safety in our last mile operations.Key ResponsibilitiesEscalation Management: Manage...
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EU Trust Specialist
hace 7 días
Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoAbout the RoleWe are seeking a highly skilled EU Trust Specialist to join our Amazon Logistics, Last Mile team in Spain. As a key member of our Delivery Service Partner (DSP) organisation, you will play a critical role in ensuring the highest levels of customer trust and safety in our last mile operations.Key ResponsibilitiesEscalation Management: Manage...
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EU Trust Specialist
hace 7 días
Barcelona, Barcelona, España Amazon A tiempo completoJob DescriptionWe are seeking a highly skilled EU Trust and Safety Specialist to join our Amazon Logistics team. As a key member of our Delivery Service Partner (DSP) organization, you will play a critical role in ensuring the highest level of customer trust and safety in our last mile delivery operations.Key ResponsibilitiesEscalation Management: Manage and...
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EU Trust Specialist
hace 7 días
Barcelona, Barcelona, España Amazon A tiempo completoJob DescriptionWe are seeking a highly skilled EU Trust and Safety Specialist to join our Amazon Logistics team. As a key member of our Delivery Service Partner (DSP) organization, you will play a critical role in ensuring the highest level of customer trust and safety in our last mile delivery operations.Key ResponsibilitiesEscalation Management: Manage and...
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EU Trust
hace 3 días
Barcelona, Barcelona, España Amazon A tiempo completoEU Trust & Safety Specialist - Escalations, EU Delivery Service Partner (DSP)As a key member of our Amazon team, you will be responsible for providing exceptional service to our customers, ensuring their issues are resolved efficiently and effectively. This role requires strong communication and problem-solving skills, as well as the ability to work...
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EU Trust
hace 4 días
Barcelona, Barcelona, España Amazon A tiempo completoEU Trust & Safety Specialist - Escalations, EU Delivery Service Partner (DSP)As a key member of our Amazon team, you will be responsible for providing exceptional service to our customers, ensuring their issues are resolved efficiently and effectively. This role requires strong communication and problem-solving skills, as well as the ability to work...
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EU Trust and Safety Specialist
hace 6 días
Barcelona, Barcelona, España Amazon A tiempo completoAbout the Role:The EU Trust and Safety Specialist will be an integral part of our operations team, performing investigations and research to inform decision making and appropriate actions for EU Trust and Safety Programs.Key Responsibilities:Manage escalations across Europe in partnership with our third-party provider and internal business teams, meeting the...
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EU Trust and Safety Specialist
hace 5 días
Barcelona, Barcelona, España Amazon A tiempo completoAbout the Role:The EU Trust and Safety Specialist will be an integral part of our operations team, performing investigations and research to inform decision making and appropriate actions for EU Trust and Safety Programs.Key Responsibilities:Manage escalations across Europe in partnership with our third-party provider and internal business teams, meeting the...
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EU Trust and Safety Specialist
hace 4 días
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleThe EU Trust and Safety Specialist will be an integral part of our operations team, performing investigations and research to inform decision making and appropriate actions for EU Trust and Safety Programs.Key ResponsibilitiesManage escalations across Europe in partnership with our third-party provider and internal business teams, meeting the...
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EU Trust and Safety Specialist
hace 4 días
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleThe EU Trust and Safety Specialist will be an integral part of our operations team, performing investigations and research to inform decision making and appropriate actions for EU Trust and Safety Programs.Key ResponsibilitiesManage escalations across Europe in partnership with our third-party provider and internal business teams, meeting the...
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EU Trust Specialist
hace 7 días
Barcelona, Barcelona, España Amazon A tiempo completoJob SummaryWe are seeking a highly skilled EU Trust Specialist to join our Amazon Logistics, Last Mile team. As a key member of our operations team, you will play a critical role in managing escalations across Europe, monitoring third-party performance, and ensuring compliance with Amazon's procedures and SLAs.Key ResponsibilitiesEscalation Management:...