Implementation and Training Manager

hace 2 semanas

Valencia, Valencia, España Datamaran A tiempo completo

Job Overview:

As a key member of the Datamaran team, you will play a pivotal role in ensuring new customers are successfully onboarded to our platform. Your primary responsibility will be to provide comprehensive training and guidance to customers, empowering them to leverage our platform to meet their ESG governance and materiality requirements.

Key Responsibilities:

  • Customer Onboarding: Lead the onboarding process for new clients, ensuring a seamless transition and timely adoption of the Datamaran platform.
  • Training and Enablement: Develop and deliver tailored training programs to up-skill customers on how to effectively use the platform for their ESG governance and materiality needs.
  • Project Management: Manage multiple implementation projects simultaneously, ensuring they are completed on time, within scope, and meet quality standards.
  • Customer Support: Provide ongoing support to customers, addressing their queries and helping them maximize the value of the Datamaran platform.
  • Collaboration: Work closely with Sales, Client Success, and Product teams to align customer needs with platform capabilities and to continuously improve our onboarding and training processes.
  • Feedback and Improvement: Gather and analyze customer feedback to inform product development and enhance the overall customer experience.
  • Documentation: Create and maintain comprehensive documentation, including training materials, user guides, and FAQs.

Why This Role Matters:

This role is critical to the success of our customers and the growth of our business. As an Implementation and Training Manager, you will have the opportunity to make a meaningful impact on our customers' ESG journeys and contribute to the development of our platform.

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