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Operations Manager for Premium Guest Experiences
hace 2 semanas
The Social Hub Group is seeking a forward-thinking Director of Rooms to lead the development of our Stay Product and team, in preparation for the refurbishment and relaunch of our flagship hotel. This is a unique opportunity to shape an innovative Stay Product and enhance guest experiences.
About Us: We are a dynamic, multi-national company challenging every convention and defining the future of hospitality. Our hotels offer a unique blend of comfort, style, and community, with a focus on creating memorable guest experiences.
Your Role: As Director of Rooms, you will play a pivotal role in ensuring and further developing premium service and quality for our guests. Your responsibilities will include leading the Rooms management team, prioritizing guest and team experiences, and working closely with other departments to optimize operational processes.
What You'll Do:
- Lead, mentor, and develop the Rooms management team, including Front Office Manager, Housekeeping Manager, and Maintenance Manager.
- Prioritize guest and team experiences, fostering a diverse and inclusive environment.
- Work closely with the Director of F&B, Director of Memberships, and Director of Stay to optimize operational processes across all departments.
- Develop and execute Rooms strategies to enhance guest experience and achieve business objectives in collaboration with the Marketing and Leadership team.
- Incorporate sustainability and eco-friendly practices in Rooms strategies, aligning with our commitment to excellence.
- Leverage data analytics to optimize operations, enhance guest experiences, and identify new opportunities for growth.
- Implement and maintain high standards of quality, service, and cleanliness.
Who We're Looking For: To succeed in this role, you should have 2+ years of experience in a Rooms Management role, ideally in establishments with 250-300 rooms. You should be a proven leader with a natural ability to inspire and develop others, skilled in change management and improving processes in Rooms operations.
Requirements:
- Proven experience leading teams in the Rooms Division.
- Natural ability to inspire and develop others.
- Skill in change management and improving processes in Rooms operations.
- Financial acumen, with experience in budgeting, forecasting, and reporting.
- Digital literacy, with experience utilizing digital tools to enhance guest experiences and streamline operations.
What We Offer: The opportunity to work at a dynamic, multi-national company, shaping the future of hospitality. We offer competitive salaries, benefits, and career growth opportunities in a collaborative and innovative work environment.