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Technical Support Specialist for Automotive Operations

hace 3 semanas

Madrid, Madrid, España beBee Careers A tiempo completo
About the Role

We are seeking a skilled Technical Support Engineer to join our team in the Noatum Automotive area (Autoterminals). This specialist will provide expert technical assistance to ensure smooth operations.

Main Responsibilities
  • Troubleshoot and resolve mechanical and technical issues in vehicles, including electric vehicles (EVs), plug-in hybrid electric vehicles (PHEVs), hybrid electric vehicles (HEVs), and internal combustion engines.
  • Analyze automotive technical documentation to provide accurate solutions to complex problems.
  • Ensure vehicle quality by monitoring and controlling systems and components that meet high standards.
  • Provide client-specific technical support to meet service level agreements.
  • Collaborate with internal teams to enhance operational efficiency and share technical insights.
  • Recommend process enhancements to improve service delivery and technical operations.
Requirements
  • Degree in Mechanical / Automotive Engineering or Higher Vocational Training in Electromechanics.
  • At least 5 years of experience in a similar role within the automotive sector.
  • Deep knowledge of vehicle systems and components, including electric and hybrid technologies.
  • Experience in diagnosing technical and mechanical issues and consulting automotive technical information.
Languages
  • Spanish language proficiency at C1 level or native.
Competencies and Skills
  • Leadership: Inspire and guide teams towards achieving operational goals.
  • Analytical Thinking: Strong problem-solving abilities focused on root cause analysis and continuous improvement.
  • Strategic Approach: Ability to align technical support activities with business objectives.
  • Communication Skills: Clearly communicate complex technical information to stakeholders.
  • Adaptability: Flexible and responsive to dynamic operational demands.
  • Proactivity: Identify and address potential technical issues preemptively.
  • Ethical Standards: Maintain high ethical values and ensure compliance with safety regulations.
  • Customer Focus: Committed to addressing client needs and delivering exceptional service.
  • Innovation: Encourage creative solutions to optimize technical support processes.