Retail Store Experience Manager

hace 1 semana


Barcelona, Barcelona, España Apple Inc. A tiempo completo

Company Overview

Apple Inc. is a global leader in technology, committed to delivering innovative products and services that improve people's lives. We believe in the power of inclusion and strive to create an environment where everyone feels valued, respected, and inspired.

About the Role

We are seeking an experienced Retail Store Experience Manager to lead our team at one of our Apple Stores. As a key member of our retail leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and fostering a positive work environment.

Responsibilities

  • Lead a high-performing team by providing coaching, guidance, and development opportunities to ensure they have the skills and knowledge needed to succeed.
  • Assist with recruiting, training, and retaining a diverse team of sales professionals who deliver exceptional customer experiences.
  • Participate in floor leadership by interacting with customers and team members throughout the store, modeling excellent behavior, and ensuring business priorities are met.
  • Address customer and team member concerns and escalations, and partner with leadership and key business partners as needed.
  • Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
  • Maintain and uphold company policies and procedures, and protect all company assets, including confidential information.

Requirements

  • A minimum of 2 years of experience leading others in retail, sales, or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, team members, and leadership.
  • Proven track record of success in driving sales growth, improving customer satisfaction, and fostering a positive work environment.
  • Ability to work a flexible schedule based on business needs, including nights, weekends, and public holidays.

Benefits

  • A competitive salary of $80,000 - $100,000 per year, depending on experience.
  • Ongoing training and development opportunities to help you grow your career.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous paid time off policy, including vacation and sick leave.

About Apple Inc.

Apple Inc. is a global technology leader that designs, manufactures, and markets consumer electronics, computer software, and online services. Our products include iPhone, Mac, iPad, Apple Watch, AirPods, and more.

Estimated Salary Range: $80,000 - $100,000 per year


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