Exoticca's B2B Operations Manager

hace 1 semana


Barcelona, Barcelona, España Exoticca A tiempo completo
About Exoticca

We are a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips.

Our Commitment

At Exoticca, we believe in creating life milestones. We deliver best-value trips, explore unique destinations, curate extraordinary travel experiences, and demonstrate genuine care for our customers and the planet.

Job Description

We are seeking an experienced B2B Operations Manager to join our team. As a key member of our leadership group, you will be responsible for managing a team of agents handling inbound and outbound telephone and email queries from B2B channel partner travel agents and Business Development Managers globally.

Key Responsibilities
  1. Hit and exceed productivity, adherence, and quality KPIs.
  2. Maintain accurate daily/weekly/monthly/quarterly performance reports to ensure departmental KPIs are achieved.
  3. Provide support and guidance to agents, serving as the primary escalation point.
  4. Carry out regular coaching sessions with agents.
  5. Analyze data to propose processes, procedures, and/or product improvements.
Requirements
  • At least 3 years of contact center and/or customer service experience.
  • A minimum of 3 years in a team leader, supervisor, or management role.
  • Previous B2B experience is preferred.
  • Experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is highly preferred.
Technical Skills

Familiarity with CRM, order management, and contact management systems and practices is a plus. Salesforce knowledge and experience are highly desired.

Linguistic Skills

C1/C2 level English (verbal, reading, writing) required. C1/C2 level Spanish (verbal, reading, writing) required.

Salary Information

The estimated salary range for this position is €55,000 - €70,000 per year, based on the location in Barcelona and the company's international standards.


  • Exoticca Sales Expert

    hace 3 semanas


    Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our brand equity is built on a commitment to creating life milestones. We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    Company OverviewAt Exoticca, we revolutionize the travel industry with our innovative approach to creating unforgettable experiences. Our commitment to delivering best-value trips and exploring unique destinations sets us apart as a pioneering online travel agency.About the RoleWe are seeking an experienced Travel Operations Expert to join our Flight...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    Job Title: Senior Team Lead for B2B OperationsExoticca, a pioneering online travel agency, is seeking a highly skilled Senior Team Lead for B2B Operations to join our dynamic team. This role will be responsible for managing a team of agents handling inbound and outbound telephone and email queries from B2B channel partner travel agents and Business...

  • B2B Team Lead

    hace 1 mes


    Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our brand equity is built on the commitment to creating life milestones. We deliver best-value trips, explore unique destinations, curate extraordinary travel experiences, and demonstrate genuine care...

  • B2B Coordinator

    hace 3 semanas


    Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our core mission is to create life milestones for our customers, delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for...

  • Global Operations Manager

    hace 2 semanas


    Barcelona, Barcelona, España Exoticca A tiempo completo

    Company Overview: Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our brand equity is built around creating life milestones. We deliver best-value trips, explore unique destinations, curate extraordinary travel experiences, and demonstrate genuine care for both our...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    **Company Overview**At Exoticca, we are a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our brand equity is built on the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...


  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Financial Operations Manager to join our team at Exoticca Travel Co. In this role, you will be responsible for managing the day-to-day activities of our finance operations, including accounts receivable and revenue, accounts payable, general ledger, and reconciliation activities.


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    At Exoticca, we're revolutionizing the travel industry with our innovative approach to creating unforgettable experiences. As a pioneering online travel agency, we're seeking a skilled GDS Specialist to join our Flight Operations team.Job SummaryWe're looking for a detail-oriented and proactive individual to support our travel operations teams with daily...

  • Sales Team Lead

    hace 1 mes


    Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our commitment to "creating life milestones" is at the core of our brand equity. We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca es una agencia de viajes online innovadora que ha revolucionado la creación, producción y comercio de viajes a larga distancia. En el núcleo de la marca Exoticca está la dedicación a 'crear hitos en la vida'. Creemos en ofrecer viajes con un precio óptimo, explorar destinos únicos, curar experiencias de viaje inolvidables y...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to 'creating life milestones.'


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    Role OverviewWe are seeking a highly skilled Business Operations Analyst Junior to join our dynamic team at Exoticca. This role is an exciting opportunity to contribute to the growth and success of our organization.


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    About the RoleWe are seeking a skilled Senior Travel Operations Lead to join our team at Exoticca. As a key member of our operations team, you will be responsible for ensuring the highest standards of productivity and quality in our travel operations. This role requires excellent leadership and interpersonal skills, as well as the ability to multitask and...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    Role SummaryAs a key member of the Exoticca team, you will be responsible for managing our Travel Operations team, driving customer satisfaction and loyalty. You will ensure productivity and quality standards are met, lead individual and team performance expectations, and monitor real-time KPIs. Your role will involve supervising and reporting DMC inquiries,...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    Role OverviewExoticca is seeking a skilled Travel Operations Coordinator to lead our Travel Operations team, focusing on customer satisfaction, loyalty, and retention. As a key member of our team, you will be responsible for ensuring productivity and quality standards are met, managing individual and team performance expectations, and monitoring real-time...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    Job OverviewWe are seeking a highly skilled Accounting Manager to join our Finance Team at Exoticca, a pioneering online travel agency. As a key member of our team, you will be responsible for managing the day-to-day activities of our finance operations, ensuring compliance with regulations, accounting principles, and standards.About the RoleThis is an...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to creating life milestones. We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences,...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    Travel Operations SpecialistAt Exoticca, we're seeking a skilled Travel Operations Specialist to join our Flight Operations team. As a key member of our team, you'll be responsible for supporting our travel operations teams with daily tasks.Key Responsibilities:Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    Job Title: Senior Travel Operations CoordinatorAbout the Role:We are seeking a highly skilled Senior Travel Operations Coordinator to join our team at Exoticca. As a Senior Travel Operations Coordinator, you will be responsible for managing our Travel Operations team, ensuring high standards of productivity and quality, and providing exceptional customer...