Senior Business Insights Analyst

hace 4 días


Madrid, Madrid, España Semrush A tiempo completo

About the Role

We are seeking a highly skilled Data-Driven Retention Expert to join our team at Semrush, a leading online visibility management SaaS platform.

About the Company

Semrush is a global IT company that has been developing its product for 16 years. We have been awarded several prestigious recognitions, including G2's Top 100 Software Products and Global and US Search Awards 2021.

Job Description

The successful candidate will support the development, implementation, and deployment of advanced analytics on Retention division data focused on tools, products, and customer insights.

The ideal candidate will connect qualitative and quantitative research and analysis to data systems, developing analytics for Retention stakeholders, and conduct scenario analysis of product insights and customer behavior to identify data-driven opportunities for improvement of customer retention and profitable growth.

In addition, they will analyze, report, and track information to identify data patterns and customer pain points using multiple sources of data, including structured and unstructured customer data, benchmarks, and operational data.

The Data-Driven Retention Expert will work closely with the Voice of the Customer Program Manager and consult with Retention division staff to identify new business reporting needs and provide guidance and interpretation of complex environments and data.

Responsibilities

  1. Support the development, implementation, and deployment of advanced analytics on Retention division data
  2. Connect qualitative and quantitative research and analysis to data systems
  3. Develop analytics for Retention stakeholders
  4. Conduct scenario analysis of product insights and customer behavior
  5. Analyze, report, and track information to identify data patterns and customer pain points
  6. Work closely with the Voice of the Customer Program Manager
  7. Consult with Retention division staff to identify new business reporting needs
  8. Provide guidance and interpretation of complex environments and data

Requirements

  • Ability to build, automate, and maintain data systems and pipelines
  • Hands-on experience with SQL database design
  • 2+ years of experience with programming languages such as Node.js, Python, Go, Java, C#, Ruby, or PHP
  • 2+ years of experience working with Cloud Platforms
  • Experience with Cloud scheduling, cloud storage, and Virtual Machines, preferably within GCP
  • Working knowledge of data extraction using API calls
  • Excellent written and spoken English skills
  • Has developed machine learning models in the past to support retention or sales business needs
  • Experience in designing dashboards in business intelligence tools like Tableau or PowerBI

Benefits

  • Estimated salary: $120,000 - $150,000 per year
  • Flexible working day start
  • Unlimited PTO
  • Hobby benefit
  • Breakfast, snacks, and coffee at the office
  • Corporate events
  • Training, courses, conferences
  • Gifts for employees

About Us

Semrush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.



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