
Automated Laboratory Solutions Specialist
hace 2 días
About Us
F. Hoffmann-La Roche Gruppe is a leading research-focused healthcare group with over 100,000 people across 100 countries pushing back the frontiers of healthcare.
We are committed to innovation, curiosity, and diversity, making us one of the world's leading healthcare companies.
Job Title: Automated Laboratory Solutions SpecialistAbout the Role
We are seeking an experienced Automated Laboratory Solutions Specialist to join our Global Customer Support team in Mannheim, Germany or St. Cugat, Spain. As a key member of our team, you will be responsible for providing expert-level support and training to our customers worldwide.
The ideal candidate will have extensive experience working in automated core laboratories, with a strong IT background and customer service orientation. You will be comfortable working in a global matrix structure and possess excellent communication, teamwork, and intercultural skills.
Key Responsibilities
- Provide technical support and training to customers on cobas infinity central lab solutions, including Sample Workflow Engine and other Roche IT products.
- Mentor future solution specialists and support international customers.
- Develop and implement training sessions for different areas, primarily held in English.
- Collaborate with cross-functional teams to drive customer satisfaction and provide input into existing core lab trainings.
- Support instruments & strategic development projects, ensuring seamless integration of new concepts and solutions across product portfolios.
Requirements
To be successful in this role, you will need:
- A bachelor's degree in health-related sciences, engineering, computer science, or any other technical/scientific discipline.
- Proven extended experience in on-site support, preferably in clinical laboratories.
- Strong knowledge of cobas infinity central lab solutions, including Sample Workflow Engine, and other Roche IT products.
- Excellent communication and teamwork skills, with fluency in English and intercultural competence.
Salary and Benefits
We offer a competitive salary package, including a base salary of €80,000 per annum, plus benefits such as comprehensive health insurance, pension plan, and generous holiday allowance. You will also have the opportunity to develop your skills and career in a dynamic and innovative environment.
Location
This role can be based in either Mannheim, Germany or St. Cugat, Spain, with approximately 50% travel required. We offer relocation assistance for the right candidate.
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