Customer Service Representative
hace 1 mes
About the Role
We are seeking a highly skilled Customer Service Representative to join our team at IATA Consulting. The ideal candidate will have 1-3 years of experience in front office departments and possess excellent interpersonal skills to communicate effectively with internal and external stakeholders from diverse cultures and backgrounds.
Key Responsibilities
• Attract potential customers by answering product and service questions and suggesting additional information.
• Follow up on pending/overdue payments and handle enquiries, requests, subscription activations, and communication distribution requirements.
• Maintain customer records by updating CRM and support Business Continuity Plan requirements.
• Update job knowledge by attending training and educational opportunities and accomplish customer service and organization mission by completing related results as needed.
• Identify and escalate improvement opportunities and track self-performance to act responsibly towards the achievement of the overall team targets.
Requirements
• 1-3 years of relevant experience in front office departments.
• Excellent interpersonal skills and ability to communicate effectively with internal and external stakeholders at all levels from different cultures and backgrounds.
• Strong sense of Customer Service ethics according to IATA's corporate philosophy and values.
• Strong CRM knowledge and proficiency in MS Office and other IT related matters.
• Result-driven personality and integrity.
• Proactive approach to problem-solving and ability to work as a strong team player in a dynamic, multi-cultural, fast-paced, and highly demanding environment.
Competencies
• Customer Focus, Relationship Building, Learning Agility, Driving and Achieving Results, Attention to details, Team Work, Cultural Intelligence, Communication Skills.
Travel Required
N
Learn more about IATA's role in the industry, our benefits, and the team at iata.com/careers. We are looking forward to hearing from you.
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