Software Solutions Field Service Expert
hace 4 semanas
Eaton Corporation is a global energy management company known for its energy-efficient solutions. With a revenue of $22.3 billion in 2023, we support our customers in effective management of electrical, hydraulic, and mechanical energy. Our mission is to improve quality of life and protect the environment using our energy management technologies and services. We employ approximately 92,000 people worldwide and sell products to customers in over 175 countries.
Job ResponsibilitiesAs a technical leader in EMEA, our new colleague will be working on EPMS/DCIM/SCADA projects in the field to provide excellent on-site service and ensure maximum customer satisfaction. Key responsibilities include:
- Providing field service for customers in hardware/software installation, startup, maintenance, debugging, and training of EPMS, DCIM, and SCADA systems.
- Installing and pre-configuring on-site hardware and software for Power Management and control systems, as well as next-generation Power Monitoring and SCADA platforms.
- Collaborating with software configuration engineers to implement system integration, installation, start-up, maintenance, debugging, pre-configuration, pre-commissioning, FAT, SAT, and training.
- Providing troubleshooting and technical support for junior Field Service Representatives in the field.
- Maintaining a safe working environment and handling equipment, electrical, and electronic procedures with care.
- Supporting team members in creating a collaborative, result-oriented work environment.
- Preparing timely, detailed, and accurate site reports on service work performed, product performance, and warranty liabilities.
To succeed in this role, you should have:
- A background in computer science or electrical engineering, with relevant education or qualifications.
- Experience in providing field service for complex engineering projects.
- Strong networking knowledge and certifications.
- Virtualization experience with VMware or Hyper-V.
- Excellent teamwork, communication, and customer focus skills.
- Ability to work with diverse cultures and follow instructions.
- Mobility to travel within EMEA on short notice.
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