Digital Health Support Specialist

hace 1 mes

Barcelona, Barcelona, España MESI A tiempo completo

Job Summary: We are seeking a highly skilled Digital Health Support Specialist to join our team at MESI. As a key member of our customer support team, you will be responsible for providing technical assistance to users and customers of our digital medical devices.

Key Responsibilities:

  • Provide first-line technical support to users and customers via phone, email, or video conference.
  • Diagnose and resolve technical issues efficiently.
  • Collaborate with the sales force and technical team to find fast and appropriate solutions to improve customer experience.
  • Document and record all technical issues and solutions provided to maintain shared knowledge.

Requirements:

  • High school diploma or equivalent; preferably with a technical certification in IT or electronics.
  • Previous experience in technical support, preferably in the field of medical devices or health technology.
  • Strong verbal and written communication skills in Spanish and English.
  • Ability to work independently and as part of a team in a dynamic rapidly changing environment.

What We Offer:

  • Opportunity to be part of an international, innovative team transforming healthcare.
  • Collaborative and creative work environment with opportunities for professional growth.
  • Competitive compensation and benefits package.

How to Apply: Please send us your CV and Cover letter to apply for this exciting opportunity.

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