Senior Spa Operations Manager

hace 2 semanas


Barcelona, Barcelona, España Aire Ancient Baths A tiempo completo

Job Summary

As a Senior Spa Operations Manager, you will be responsible for ensuring the smooth operation of our bath department. This includes leading a team of therapists, conducting daily briefings, and overseeing massages performed according to protocols. You will also be responsible for maintaining a safe, clean, and well-organized spa environment and providing direct support to Therapist Coordinators and the Therapist Manager.

Key Responsibilities
• Lead the team of therapists on shift
• Conduct the daily briefing at shift change with therapists
• Assign treatments to therapists by following a set of fair guidelines
• Oversee massages performed according to protocols
• Manage customer experience within the bathing area
• Maintain a safe, clean, and well-organized spa environment
• Lead the training of new team members
• Provide direct support to Therapist Coordinators and the Therapist Manager

Requirements
• 2 years' prior experience in a similar position
• Valid qualification as a Massage Therapist
• Advanced level of English; Danish is a plus
• Completely customer-oriented and possess excellent interpersonal skills
• Flexible and able to work nights, holidays, and weekends

What We Offer
• Permanent contract
• AIRE will contribute to the pension scheme and vacation
• AIRE gift experience on your birthday
• 30% off in all our experiences
• Coffee at our canteen
• Be part of an engaged, hard-working, and united team



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