Senior Account Management Specialist for Canary Islands Tourism
hace 3 días
We are seeking a seasoned account management professional to join our team in Santa Cruz de Tenerife. As the main point of contact for vacation rental owners in the Canary Islands, you will guide them through our platform's features and ensure seamless customer experiences.
Key Responsibilities:- Advise and support vacation rental owners in listing their properties on our platform.
- Coordinate the onboarding process and provide post-booking assistance to maintain exceptional customer service standards.
- Collaborate with our product and content teams to facilitate smooth transitions and ensure a high level of customer satisfaction.
- Nurture strong relationships with key customers, providing tailored support to increase their revenue.
- Analyze data to optimize account performance and develop strategic solutions.
- Organize lead-generating events and build a community of like-minded professionals.
Holidu is a fast-growing travel tech company simplifying vacation rental search and booking. We empower travelers and property owners alike through our innovative search engine, Holidu, and software-and-service solution, Bookiply.
About You- You have relevant experience in account management, tourism, or customer-facing roles.
- You possess excellent communication skills and can remain composed under pressure.
- You are fluent in Spanish and English, with near-native proficiency in Spanish.
- You are customer-centric, problem-solver with a passion for new technologies and the travel industry.
- Impact: Contribute to the success of hundreds of thousands of monthly users.
- Growth: Take ownership from day one and enjoy regular feedback, workshops, and knowledge exchanges.
- Personal Development: Utilize your learning budget and extra study days for conferences, books, courses, and more.
- Community: Engage with international colleagues through regular events and office days.
- Flexibility: Enjoy our hybrid work policy and opportunities to work from other local offices.
- Travel: Benefit from 23 vacation days and special discounts on Holidu Homes properties.
Estimated salary: €45,000 - €60,000 per year, depending on experience.
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