IT Support Specialist
hace 4 semanas
We are seeking an IT Support Specialist to join our team at Sungrow EMEA. This role will be responsible for providing technical support and assistance to our internal teams, ensuring seamless IT operations and infrastructure management.
Job DescriptionThe successful candidate will have a strong background in IT support, with experience in troubleshooting, maintenance, and administration of IT systems. You will work closely with our internal stakeholders to identify and resolve IT-related issues, implement new technologies and processes, and provide training and guidance to colleagues as needed.
Responsibilities- Provide first- and second-level IT support to internal teams
- Collaborate with third-party vendors to resolve IT-related issues
- Develop and maintain IT documentation, including user guides and technical notes
- Conduct regular IT audits to ensure compliance with company policies and procedures
- Participate in IT projects and initiatives to improve operational efficiency and reduce costs
- Bachelor's degree in Computer Science or related field
- At least 2 years of experience in IT support, preferably in a similar role
- Strong knowledge of MS Office 365, Exchange, Azure, and other relevant IT systems
- Experience with helpdesk software (Jira, Zendesk, Zoho Desk) and REST API
- Good communication and problem-solving skills
- Ability to work independently and as part of a team
- Competitive salary: €45,000 - €60,000 per year
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
- Opportunities for career growth and advancement
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