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Nexthink is a leader in digital employee experience management software. The company provides IT leaders with unprecedented insight, enabling them to see, diagnose, and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue.
The company's products are designed to help IT leaders progress from reactive problem-solving to proactive optimization. With over 1,200 customers and 15 million employees, Nexthink has established itself as a trusted partner in the industry.
The Professional Services Consultant plays a critical role in ensuring that Nexthink's products are implemented within a customer's organization in a way that meets or exceeds their expectations.
The consultant is responsible for analyzing customer data, identifying areas for improvement, and providing actionable insights to drive business outcomes. They must have strong technical and communication skills, as well as the ability to establish and maintain trusted technical advisor status.
The main responsibilities of the role include:
- Analyzing and benchmarking customer data to drive insights for ongoing operations
- Experience in end-user computing common issues and proper ways to solve them for enterprises
- Maintaining Nexthink's healthy operations in terms of product upgrades and healthy consoles
- Analyzing customer needs, goals, strategic plans, and constraints to advise on the best possible use of Nexthink
- Providing actionable insights to customers and automation opportunities
- Supporting customers' initiatives on Nexthink areas of operations
- Building content based on customers' requirements and collaborating with specialized teams for advanced content build
- Providing new insights to integrate Nexthink with existing solutions and internal processes
The ideal candidate will have a BA/BS in computer science or a related field, a minimum of 3-5 years of experience in technical consulting, analytics, and automation, and a history of data analysis and drive to actionable insights and automation. They must also have excellent communication, presentation, analytical, and teamwork skills.
