Customer Service Ambassador

hace 4 semanas


Madrid, Madrid, España Arc Document Solutions A tiempo completo
Arc Document Solutions is a leading provider of innovative solutions for businesses seeking to deliver exceptional customer experiences. We are currently seeking an experienced Call Center Representative to support our various administrative and organizational tasks.

We are the first point of contact for our valued members, providing a welcoming and supportive environment for all interactions. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve.

To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service. This includes:
  • Fielding incoming calls from clients requiring information about orders, products, and services.
  • Understanding the nature of the reason for contact and documenting details promptly and accurately.
  • Maintaining a compassionate and composed demeanor, especially during high-intensity calls.
  • Relaying critical information to internal and external teams to expedite processes.
  • Succeeding in a structured environment where performance goals are set and measured, driving member satisfaction.

Requirements:
  • Dedicated, quiet workspace without interruptions.
  • The ability to directly connect to the internet via Ethernet (no DSL, satellite, hotspots, etc.) with a minimum of 25 mbps download and 5 mbps upload.
  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.


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