Global Operations Project Manager
hace 1 mes
About MioDottore
We are leaders in 13 countries, with over 90 million patients trusting us every month. Almost 300,000 specialists believe in our product, and so do leading venture capital funds like Point Nine Capital, Goldman Sachs Asset Management, and One Peak Partners.
Our team of over 2,700 people across the globe has managed to keep the startup mindset we started with over 10 years ago. We empower patients by giving them access to leave and read reviews about their visits, and provide doctors with the technology to manage bookings easily and save time.
The Opportunity
As a Sr. Operation Project Manager, Global, you will oversee and manage projects to improve operations (Sales and CS) support and customer satisfaction. Your role involves bringing new ideas and solutions to our developing areas, with a strong focus on understanding customer feedback and implementing playbooks and content that resonate with our upsell teams and customers.
Main Responsibilities:
- Lead and manage cross-functional projects, ensuring they align with strategic goals and are delivered on time and within budget;
- Utilize tools to analyze data and provide actionable insights for continuous improvement;
- Develop and implement playbooks and content that enhance the customer experience and reflect on the growth of our operations across the markets;
- Bring new ideas and solutions, addressing challenges proactively and strategically;
- Closely collaborate with internal teams, including product, marketing, and customer service, to share insights and drive initiatives.
Your Profile:
- Proven project management experience, preferably within tech companies, with the ability to push initiatives forward and collaborate across multiple teams and departments;
- Strong analytical skills, proficiency in SQL, and the ability to analyze data effectively to inform decision-making and drive continuous improvement;
- Expertise in creating training programs and comprehensive documentation, enabling efficient processes across the organization;
- Deep understanding of customer needs, with experience in gathering and acting on user feedback to enhance customer experiences;
- Experience in developing and executing effective sales and GTM strategies, with a strong understanding of the B2B landscape, particularly in healthcare.
What We Offer:
- A competitive salary between $120,000 and $180,000 depending on location, experience, and performance;
- Flexible remuneration and benefits system via Flexoh, which includes restaurant cards, transportation cards, kindergarten, and training tax savings;
- Share options plan after 6 months of working with us;
- True flexibility and work-life balance, with remote-first or hybrid work models available;
- Paid time off according to your location of work, plus an additional paid holiday on your birthday or work anniversary.
Language Proficiency:
Fluency in English is mandatory, with Spanish being a plus.
About MioDottore's Culture:
We prioritize employee well-being, offering health insurance according to your location of work and access to iFeel, a technological platform for mental wellness.
Let's Talk Money
At MioDottore, we value transparency and fairness in our compensation packages. Based on industry standards and market rates, we estimate a salary range of $120,000 to $180,000 depending on location, experience, and performance.
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