Account Protection Specialist

hace 4 semanas


Barcelona, Barcelona, España American Express Services Europe A tiempo completo
Account Protection Specialist Role Summary

As a key member of the American Express Services Europe team, you will play a vital role in protecting our customers' accounts from fraudulent activity. Your expertise in fraud management techniques and tools will enable you to identify potential threats and take proactive measures to minimize losses.

Key Responsibilities:

• Conduct thorough reviews of Consumer and Business accounts to detect and prevent fraudulent activity
• Utilize advanced fraud management tools to gather and analyze data, determining the best course of action to protect our customers' accounts
• Provide exceptional customer service, handling inbound and outbound calls while maintaining a professional working relationship with our customers
• Support colleagues from other European markets during Out of Hours Servicing
• Investigate allegations of fraud, counseling fraud victims and possible fraud victims, performing identity restoration duties and victim case management

Requirements:

• Fluency in German (English and Spanish is a plus)
• Strong verbal and written communication skills, with a focus on business environments
• Ability to remain positive and calm in difficult situations, demonstrating personal excellence and resiliency

What We Offer:

At American Express, we value our employees' contributions and offer a range of benefits, programs, and flexibility to support their personal and professional growth. Join our team and be part of a global and diverse community of colleagues who are committed to delivering exceptional customer experiences.

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