Customer Service Representative

hace 2 semanas


Nanclares de la Oca, Álava, España Teleperformance Spain A tiempo completo
About the Role

We are seeking a highly motivated and customer-focused German Customer Service Representative to join our team at Teleperformance Spain. As a key member of our customer experience management team, you will be responsible for providing exceptional service to our clients and ensuring that their needs are met.

Responsibilities
  1. Customer Service: Provide frontline service to customers and route their calls to the appropriate department.
  2. Performance Metrics: Ensure agreed KPIs are met, demonstrating your ability to work efficiently and effectively.
  3. Compliance: Perform duties in a compliant manner in accordance with policies and procedures, upholding the highest standards of professionalism.
  4. Product Knowledge: Develop and maintain a working knowledge of our products, staying up-to-date on the latest features and services.
Requirements
  1. Language Proficiency: Native level of German and ability to speak and write English fluently.
  2. Customer Service Experience: Minimum of 2 years customer services experience, preferably in a similar industry.
  3. Key Skills: Excellent customer focus, ability to work to tight deadlines, IT literacy, excellent time management and telephone etiquette, highly professional written and verbal communication skills, and proactive approach.
What We Offer

We offer a competitive benefits package, including a permanent contract, full-time or part-time positions, and a hybrid working model in Barcelona. Our company culture values employee satisfaction and provides opportunities for personal and professional development. Join our team and be part of a global leader in customer experience management.



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