Empleos actuales relacionados con Head of Customer Relationship Management - Barcelona, Barcelona - Pentasia

  • Head of Customer Relationship Management

    hace 3 semanas

    Barcelona, Barcelona, España Pentasia A tiempo completo

    Job Description:We are seeking an experienced Head of Customer Relationship Management to join our team at Pentasia. As a key member of our leadership team, you will be responsible for developing and implementing customer-centric strategies to drive business growth and customer satisfaction.Key Responsibilities:Develop and refine customer segmentation...

  • Head of Customer Relationship Management

    hace 3 semanas

    Barcelona, Barcelona, España Pentasia A tiempo completo

    Job Description:We are seeking an experienced Head of Customer Relationship Management to join our team at Pentasia. As a key member of our leadership team, you will be responsible for developing and implementing customer-centric strategies to drive business growth and customer satisfaction.Key Responsibilities:Develop and refine customer segmentation...

  • Head of Logistics Management

    hace 3 semanas

    Barcelona, Barcelona, España Nsc Global A tiempo completo

    Job Title: Head of LogisticsNsc Global is seeking a highly skilled and experienced Head of Logistics to join our team. As a critical element in ensuring customers receive their hardware at the right place and time, prepared correctly, this role is focused on ensuring that all elements of logistics, including logistics, inventory management, warehousing and...

  • Head of Logistics Management

    hace 3 semanas

    Barcelona, Barcelona, España Nsc Global A tiempo completo

    Job Title: Head of LogisticsNsc Global is seeking a highly skilled and experienced Head of Logistics to join our team. As a critical element in ensuring customers receive their hardware at the right place and time, prepared correctly, this role is focused on ensuring that all elements of logistics, including logistics, inventory management, warehousing and...

  • Head of Service Management

    hace 3 semanas

    Barcelona, Barcelona, España Werfen A tiempo completo

    Job Title: Head of Service ManagementWerfen is a family-owned, innovative company with a strong presence in the diagnostics industry. We are seeking a highly skilled and experienced Head of Service Management to lead our IT Service Management Office (SMO) and drive the delivery of exceptional IT services.About the PositionThe Head of Service Management will...

  • Head of Service Management

    hace 3 semanas

    Barcelona, Barcelona, España Werfen A tiempo completo

    Job Title: Head of Service ManagementWerfen is a family-owned, innovative company with a strong presence in the diagnostics industry. We are seeking a highly skilled and experienced Head of Service Management to lead our IT Service Management Office (SMO) and drive the delivery of exceptional IT services.About the PositionThe Head of Service Management will...

  • Head of Service Management

    hace 2 semanas

    Barcelona, Barcelona, España Werfen A tiempo completo

    Job Title: Head of Service ManagementWerfen is a family-owned, innovative company founded in Barcelona, Spain. We are seeking a highly skilled and experienced Head of Service Management to join our IT division.About the PositionThe Head of Service Management will be responsible for leading the Service Management Office (SMO), defining and owning the service...

  • Customer Relationship Management Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Glovo A tiempo completo

    About the RoleWe are seeking a skilled Customer Relationship Management Specialist to join our Rider Experience team at Glovo. As a key member of our team, you will be responsible for developing and implementing long-term lifecycle strategies to engage riders with our app and drive incremental business results.Key ResponsibilitiesAssist in creating and...

  • Customer Relationship Manager

    hace 2 semanas

    Barcelona, Barcelona, España Colt Telecom A tiempo completo

    Customer Relationship ManagerColt Telecom is seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our Sales and Marketing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.Key Responsibilities:Support sales teams in bringing new...

  • Customer Relationship Manager

    hace 3 semanas

    Barcelona, Barcelona, España Colt Technology Services Group Ltd. A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Relationship Manager to join our team at Colt Technology Services Group Ltd. As a key member of our Sales, Marketing and Customer Relationship Management (SM) team, you will be responsible for building and maintaining strong relationships with our German-speaking customers.Key ResponsibilitiesSupport...

  • Customer Relationship Manager

    hace 3 semanas

    Barcelona, Barcelona, España Colt Technology Services Group Ltd. A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Relationship Manager to join our team at Colt Technology Services Group Ltd. As a key member of our Sales, Marketing and Customer Relationship Management (SM) team, you will be responsible for building and maintaining strong relationships with our German-speaking customers.Key ResponsibilitiesSupport...

  • Head of Global Product Management

    hace 3 semanas

    Barcelona, Barcelona, España Arxada A tiempo completo

    Job Title: Head of Global Product ManagementThe Head of Global Product Management will partner with the VPGM of Paints and Coatings to lead the global product strategies, including pricing, margin management, and validations of asset investment in a manner that improves profitability and enables sustainable growth for Arxada.Key Responsibilities:Develop and...

  • Head of Global Product Management

    hace 3 semanas

    Barcelona, Barcelona, España Arxada A tiempo completo

    Job Title: Head of Global Product ManagementThe Head of Global Product Management will partner with the VPGM of Paints and Coatings to lead the global product strategies, including pricing, margin management, and validations of asset investment in a manner that improves profitability and enables sustainable growth for Arxada.Key Responsibilities:Develop and...

  • Head of Customer Support

    hace 2 semanas

    Barcelona, Barcelona, España Dentsu A tiempo completo

    Job Description:About the CompanyWe are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. Our commitment to delivering exceptional customer experiences has led us to seek a Head of Customer Support to build, launch, and scale a world-class customer support function.About the RoleThe Head of Customer Support will...

  • Head of Customer Support Operations

    hace 2 semanas

    Barcelona, Barcelona, España Merkle A tiempo completo

    About the RoleWe are seeking a seasoned professional to lead our customer support function as the Head of Customer Support Operations. This strategic leadership role requires a unique blend of operational excellence, customer-centric thinking, and entrepreneurial spirit.The ideal candidate will have a proven track record in building and managing...

  • Head of Global Product Management

    hace 3 semanas

    Barcelona, Barcelona, España Arxada A tiempo completo

    Job Title: Head of Global Product ManagementThe Head of Global Product Management will partner with the VPGM of Paints and Coatings to lead the global product strategies, including pricing, margin management, and validations of asset investment in a manner that improves profitability and enables sustainable growth for Arxada.The GPM will run a distributed...

  • Head of Global Product Management

    hace 3 semanas

    Barcelona, Barcelona, España Arxada A tiempo completo

    Job Title: Head of Global Product ManagementThe Head of Global Product Management will partner with the VPGM of Paints and Coatings to lead the global product strategies, including pricing, margin management, and validations of asset investment in a manner that improves profitability and enables sustainable growth for Arxada.The GPM will run a distributed...

  • Head of Customer Service EMEAC

    hace 3 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title:Head of Customer Service EMEACLocation: Barcelona, Spain (hybrid)Job Description:As a key member of the Galderma team, you will be responsible for leading and managing the customer service operations to ensure premium service delivery and customer satisfaction within the EMEAC Northern and Southern clusters.You will play a crucial role in enhancing...

  • Head of Customer Service EMEAC

    hace 3 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title:Head of Customer Service EMEACLocation: Barcelona, Spain (hybrid)Job Description:As a key member of the Galderma team, you will be responsible for leading and managing the customer service operations to ensure premium service delivery and customer satisfaction within the EMEAC Northern and Southern clusters.You will play a crucial role in enhancing...

  • Head of Customer Experience

    hace 2 semanas

    Barcelona, Barcelona, España Dentsu Aegis Network A tiempo completo

    About the Role:We are seeking a highly experienced and strategic leader to join our team as Head of Customer Experience. As a key member of our leadership team, you will be responsible for designing, building, and scaling our customer support services to meet the needs of our rapidly growing business.Key Responsibilities:Develop a comprehensive customer...

Head of Customer Relationship Management

hace 2 meses

Barcelona, Barcelona, España Pentasia A tiempo completo

About the Role:

Pentasia is seeking a seasoned Customer Relationship Management (CRM) professional to lead our CRM efforts and drive business growth. As the Head of CRM, you will be responsible for developing and implementing strategies to effectively target different customer groups, retain existing customers, and acquire new ones.

Key Responsibilities:

  • Customer Segmentation: Develop and refine customer segmentation strategies to effectively target different customer groups.
  • Retention Campaigns: Design and implement retention campaigns to keep existing customers engaged and loyal to the platform.
  • Acquisition Campaigns: Develop acquisition campaigns to attract new customers to the platform, leveraging market trends, competitor analysis, and identifying opportunities to expand the customer base.
  • Lifecycle Management: Implement lifecycle management strategies to nurture customers throughout their journey with the company, from onboarding to becoming VIP players.
  • Data Analysis and Insights: Utilize data analytics tools and techniques to analyze customer behavior, identify trends, and derive actionable insights to improve CRM strategies and drive business growth.
  • Personalization: Implement personalization strategies to deliver relevant and targeted experiences to customers across various channels, including email, SMS, push notifications, and in-app messaging.
  • Compliance and Responsible Gambling: Ensure all CRM activities comply with relevant regulations and promote responsible gambling practices.
  • Cross-functional Collaboration: Collaborate with other departments such as marketing, product development, and customer support to align CRM strategies with overall business objectives and ensure a seamless customer experience across all touchpoints.
  • Technology and Tools: Stay updated with the latest CRM technologies and tools to streamline processes, enhance efficiency, and improve the effectiveness of CRM initiatives.
  • Performance Monitoring and Optimization: Continuously monitor the performance of CRM campaigns and initiatives, track key metrics such as customer retention rate, customer lifetime value, and ROI, and optimize strategies based on performance insights.

Requirements:

  • Understanding of gaming culture, trends, and player motivations.
  • Excellent verbal and written communication skills.
  • Data-driven decision-making ability.
  • Experience with customer relationship management software.
  • Proven client relationship management experience in iGaming.
  • Creative and out-of-the-box thinking skills.
  • Fluency in English and sufficient command of Russian or Ukrainian.
  • Portuguese or Spanish is a huge plus.