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Renewable Energy Technician
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Job Description
We are looking for a highly motivated and experienced Energy Storage Operations Specialist to join our team. As an Energy Storage Operations Specialist, you will be responsible for ensuring the smooth operation of our Battery Energy Storage System (BESS) facilities. This includes monitoring and maintaining the facilities, troubleshooting issues, and providing technical and operational support to customers.
Your Key Responsibilities:
- Ensure the efficient operation of BESS facilities, minimizing downtime and optimizing performance.
- Provide expert technical and operational support to customers, resolving issues promptly and effectively.
- Collaborate with internal teams to develop and implement improvement plans.
- Develop and maintain comprehensive logs of field issues, operations, and maintenance performed.
- Act as the primary point of contact for customer technical and operational support, escalating issues as necessary.
Requirements:
- Bachelor's degree in Electrical Engineering, Renewable Energy, or equivalent experience.
- Minimum 2 years of customer service or call center experience with a preference for technical call center experience.
- Minimum 1 year of related experience in Energy Storage Systems.
- Demonstrated troubleshooting and problem-solving skills.
- Able to work a shift schedule including overtime, holidays, and on-call as needed.