Sales Director Assistant Mice Luxury
hace 4 semanas
At Accorhotel, we are seeking a highly skilled and experienced Assistant Director of Sales Mice to join our team. As a key member of our sales team, you will be responsible for generating and converting incoming group leads to achieve our targets in the group segment.
Main Responsibilities:
- Develop strong relationships with MICE companies to meet group room revenue targets.
- Represent our hotel's image to both existing and prospective clientele.
- Maintain a good understanding of our hotel's offerings, rates, and promotions.
- Identify peak demand periods and implement strategic offers targeted at specific markets.
- Oversee sales generated from MICE accounts, encompassing both room bookings and banqueting events.
- Keep an active follow up on leads.
- Conduct site visits, FAM trips, as needed to meet business objectives.
- Attend trade shows, exhibitions, and Sales Salls to expand our network and enhance brand visibility.
- Assist in developing sales action plans, organising sales meetings, and designing special group packages.
- Maintain accurate administrative records, including sales call schedules and reports.
- Keep our CRM system updated to facilitate sales activity reporting.
- Collaborate with the Revenue Manager in forecasting room and catering revenues.
- Thoroughly qualify each group business opportunity, ensuring prompt response to inquiries and maintaining an accurate group pipeline.
- Follow up lost or rejected business opportunities, providing valuable insights for improvement.
- Manage group proposals and contracts, ensuring seamless handover post-signing.
- Coordinate with relevant departments to ensure all groups and events are efficiently executed.
- Contribute to departmental and hotel standard operating procedures (SOPs).
- Proactively seek out new sales opportunities and cultivate relationships with potential clients and partners.
- Support the Credit Department in addressing outstanding account balances in a timely manner.
- Foster positive relationships with regional Accor GSOs and other industry partners.
- Mentor and share knowledge with the group sales team, mastering their professional development.
- Exceed internal and external guest expectations by consistently delivering exceptional service.
- Take a proactive approach with the CRM tools and manage assigned portfolios effectively.
- Facilitate cross-departmental communication and address guest feedback promptly, particularly during weekly BEOs meetings.
Requirements:
- A minimum of 4 years of experience in the MICE segment within the luxury market in Spain.
- Fluent proficiency in both Spanish and English is essential.
- Knowledge of accounting and strong analytical capabilities.
- Proficient in prospecting and contract negotiation.
- Exceptional interpersonal skills and a customer-centric approach.
- Comprehensive understanding of hotel departments and organizational planning, with adept problem-solving skills and a commitment to meeting deadlines consistently.
- Highly organised, results-oriented, and reliable, with a passion for excellence in guest service.
- Collaborative team player with a supportive attitude.
- Bachelor's Degree in a related field.
- Familiarity with Opera is advantageous.
- Demonstrate strong organizational skills, with a proactive initiative.
- Track record meeting or exceeding sales goals and developing long term relationships and contacts.
What We Offer:
- Competitive Salary and Benefits
- Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world
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