Digital Experience Lead

hace 1 día


Barcelona, Barcelona, España Univrse A tiempo completo

About Us

Univrse is a pioneering VR content creation studio based in Barcelona. We are revolutionizing location-based VR experiences with our innovative solution, Xroam.

We're an international team of creatives who combine physical, digital, and virtual worlds to craft unique experiences. Our mission is to open new paths and push the boundaries of XR technologies.

Job Description

We're seeking a highly skilled Technical Customer Success Manager to join our dynamic team. As the primary point of contact for our customers, you will ensure their success and satisfaction with our bespoke product.

You'll work closely with our users and customers, providing technical guidance and support to help them maximize the value of our product. Your advanced knowledge of Unity engine will be essential in driving customer success initiatives and improving product features.

Key Responsibilities:

  • Develop and maintain strong relationships with customers to understand their needs and objectives.
  • Provide technical expertise and support to customers, troubleshooting issues and optimizing their use of Univrse's products.
  • Collaborate with cross-functional teams to address customer feedback and improve product features.
  • Conduct onboarding and training sessions for new customers to facilitate seamless integration.
  • Monitor customer usage and engagement metrics to identify opportunities for improvement.

Requirements:

  • Proven experience in a customer support or customer success role, preferably in a technical environment.
  • Strong technical background, with proficiency in software and systems relevant to VR and XR technologies.
  • Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users.
  • Experience with Unity Engine and customer engagement tools.
  • Ability to work collaboratively with cross-functional teams and manage multiple customer accounts effectively.
  • Fluency in Spanish and English; additional languages are a plus.

What We Offer:

  • A young, international, and dynamic work environment that is constantly growing.
  • The chance to work on cutting-edge experiences and experiment with innovative technologies.
  • A competitive salary based on knowledge and experience: €45,000 - €55,000 per annum.
  • A range of benefits, including breakfast, fruit & snacks, and beach volleyball on Tuesdays (during the summer).
  • Creative retreats with the whole team and frequent cultural and leisure activities.

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