Customer Success Advocate
hace 6 días
Company Overview: At Board, we empower financial and operational planning solutions for the world's leading brands. Thousands of enterprises utilize our cutting-edge technology to optimize resources, drive growth, and ensure profitability.
Job Summary: As a Product Support Specialist (L3), you will work closely with customers and business partners to facilitate their success using the Board Platform. Acquire in-depth platform knowledge to become a Board ambassador and primary technical point of contact, both internally and externally. Deliver exceptional value to our customers by maintaining a high level of technical skills and proactivity in problem-solving.
Key Responsibilities:
- Investigate complex issues raised by Board users while utilizing mission-critical solutions.
- Work on open product-related cases, focusing on root cause analysis and troubleshooting.
- Communicate with customers via ticketing platforms on a daily basis.
- Regularly update stakeholders on investigation progress and statuses.
- Research and document issues as Knowledge Base articles.
- Collaborate with different Board teams to resolve highly complex technical issues related to solution deployment.
- Meet Board's Premium Support obligations to customers and ensure adherence thereto.
Requirements:
- Deep understanding of the Board Platform.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration skills.
Benefits:
- A competitive salary of approximately €60,000 per year, depending on experience.
- Ongoing training and professional development opportunities.
- A dynamic and collaborative work environment.
About Us: Board is a leader in business intelligence, corporate performance management, and predictive analytics. We have empowered over 3,000 companies worldwide to effectively deploy Business Intelligence, Corporate Performance Management, and Predictive Analytics applications on a single platform. Our team values innovation, collaboration, and a growth mindset.
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