Customer Success Advocate

hace 6 días


Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

Company Overview: At Board, we empower financial and operational planning solutions for the world's leading brands. Thousands of enterprises utilize our cutting-edge technology to optimize resources, drive growth, and ensure profitability.

Job Summary: As a Product Support Specialist (L3), you will work closely with customers and business partners to facilitate their success using the Board Platform. Acquire in-depth platform knowledge to become a Board ambassador and primary technical point of contact, both internally and externally. Deliver exceptional value to our customers by maintaining a high level of technical skills and proactivity in problem-solving.

Key Responsibilities:

  • Investigate complex issues raised by Board users while utilizing mission-critical solutions.
  • Work on open product-related cases, focusing on root cause analysis and troubleshooting.
  • Communicate with customers via ticketing platforms on a daily basis.
  • Regularly update stakeholders on investigation progress and statuses.
  • Research and document issues as Knowledge Base articles.
  • Collaborate with different Board teams to resolve highly complex technical issues related to solution deployment.
  • Meet Board's Premium Support obligations to customers and ensure adherence thereto.

Requirements:

  • Deep understanding of the Board Platform.
  • Excellent problem-solving and analytical skills.
  • Strong communication and collaboration skills.

Benefits:

  • A competitive salary of approximately €60,000 per year, depending on experience.
  • Ongoing training and professional development opportunities.
  • A dynamic and collaborative work environment.

About Us: Board is a leader in business intelligence, corporate performance management, and predictive analytics. We have empowered over 3,000 companies worldwide to effectively deploy Business Intelligence, Corporate Performance Management, and Predictive Analytics applications on a single platform. Our team values innovation, collaboration, and a growth mindset.


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