Electrical Service Expert for the Americas
hace 4 semanas
Altios is seeking a skilled Electrical Service Expert to join its team in the Americas. This role is pivotal in enhancing client relationships and expanding service capabilities across the region, leveraging our commitment to high-quality cutting-edge technology in manufacturing.
The successful candidate will collaborate closely with the Office Manager in the USA and report directly to the Central Service Management team. This position aims to strengthen Altios' presence in the United States and enhance its positioning throughout the Americas region, ensuring exceptional service delivery and customer satisfaction.
This full-time role is based in the Greensboro/Charlotte area and requires 100% on-site work. Key responsibilities include:
- Establishing strong connections with clients to understand their needs and expectations;
- Scheduling regular check-ins with clients to gather feedback, address concerns, and provide updates on service offerings;
- Implementing strategies to enhance customer satisfaction, ensuring that clients feel valued and supported throughout their engagement;
- Conducting regular quality checks on service processes and outcomes to maintain high standards of performance;
- Responding promptly to service incidents (traveling when necessary), coordinating with technical teams to resolve issues efficiently and minimize downtime for clients;
- Offering expert advice and support for troubleshooting mechanical issues;
- Educating clients on the proper use and maintenance of machinery to enhance operational efficiency and reduce service calls;
- Being an interface with Service Italy; making estimates and commitments of spare parts;
- Analyzing the main causes of calls/failures and interfacing with the parent company for product improvement;
- Verifying the correct compilation of reports regarding interventions, both preventive and corrective, on machines and installations;
- Coordinating logistics between company offices to ensure the timely delivery of machinery to clients in the Americas region;
- Attending industry trade shows and exhibitions to promote services, network with potential clients, and stay updated on market trends.
We are looking for a highly motivated and experienced individual with a degree in electrical or mechatronic engineering, or a related field. Experience in robotics, automated assembly lines, CNC technology will be seen as a plus. The ideal candidate should have strong communication skills, customer orientation, proactive approach, self-organization, problem-solving abilities, and teamwork skills.
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience. In addition, we provide benefits such as health insurance, retirement plan, and paid time off. If you are passionate about delivering exceptional service and supporting customers, please submit your application.
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