Pharmacist Supervisor

Role Overview

As a Store Pharmacist at Watsons Philippines, you will be responsible for overseeing the pharmacy operations in our stores. This includes ensuring profitability, professional services, and regulatory compliance. You will act as the point of contact for regulatory matters and be responsible for the training and development of Pharmacy Assistants/Associates.

Key Responsibilities

• Monitor and review sales performance (health categories) and recommend action plans to deliver sales budget and pharmacy profitability.
• Ensure consistency in execution of Brand of Service Standards when dealing with customers (internal or external) and compliance in all regulatory requirements.
• Perform necessary functions for all digitally enabled services.
• Support immediate head in managing ROS compliance (inventory & till) to work on shrinkage below tolerance level.
• Support immediate head in monitoring and tracking of store's controllable expenses and recommends cost efficiency measures to increase productivity & profitability.
• Adhere to health protocols and implement crisis management plans to mitigate risks to provide employees and customers safe and clean store environment.
• Build network as liaison to lessors for better communication and coordination needed to support the business.
• Sustain team engagement and performance thru coaching, counseling, motivating and disciplining employees.

Requirements

• Ability to demonstrate analytical skills, monitor and evaluate implementation of online and offline initiatives, propose solutions and track progress to improve sales & profitability.
• Ability to manage and monitor brand of service, handle and resolve online & offline customer feedback with sense of urgency and knows how to escalate complex customer complaints.
• Ability to practice ethical and legal standards of the profession.
• Ability to analyze store profitability and implement cost optimization measures to maximize productivity.
• Ability to validate gaps, monitor compliance, & can coach on retail operating standards to work towards improving efficiency.
• Ability to benchmark retail practices and relationship building with mall partners, affiliates and professional organizations/partner schools.
• Ability to delegate tasks, can train and coach selling techniques/functional skills and engage team to maximize productivity & can sustain team motivation

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