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Product Service Data Manager
hace 2 meses
**Job Summary:**
We are seeking a highly skilled Product Service Data Manager to join our team at Sonova. As a key member of our service operations team, you will be responsible for creating and setting up service parts in our ERP system, collaborating with service process managers to ensure accurate information entry.
Key Responsibilities:
- Create and Set Up Service Parts: Develop and implement processes for the creation and setup of service parts in our ERP system, ensuring accurate information entry and minimizing potential delays.
- Coordinate Releases: Collaborate with service process managers and other departments to ensure timely and efficient releases of service parts.
- Liaise with Master Data Teams: Work closely with master data teams to ensure on-time delivery of service parts for product validation and launch.
- Develop Forecasting Models: Develop and refine models to forecast service volumes, incorporating internal and external drivers, and collaborate with cross-functional teams.
- Enhance Service Parts Management Practices: Continuously enhance service parts management practices, including lot sizes and packaging, and confirm local change requests.
- Manage Documentation: Keep all relevant documentation current and accessible to support transparency and efficiency in service parts management.
Requirements:
- Technical Foundation: Bachelor's degree or equivalent in a technical field, demonstrating a strong foundation in engineering or a related discipline.
- Technical Understanding: Strong technical understanding and ability to quickly grasp complex concepts related to service parts management.
- ERP System Experience: Interest in working with ERP systems like SAP, with a willingness to learn and adapt to new tools and technologies.
- Communication Skills: Excellent communication skills, both written and oral, with the ability to convey complex topics to diverse audiences.
- Collaboration Skills: Proven collaboration skills, capable of working effectively with teams across different departments and geographical locations.
- Data Analysis Skills: Strong interest in data analysis and the ability to derive actionable insights from data to drive process improvements.
- Attention to Detail: Detail-oriented and committed, with a proactive approach to managing tasks and responsibilities.
- Continuous Learning: Willingness to continuously learn and adapt to new challenges, demonstrating flexibility and resilience in a dynamic work environment.
