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Strategic Director of Market Research
hace 2 semanas
About M3 Global Research
M3 Global Research is a leading provider of digital solutions in healthcare, boasting an impressive track record of 20% year-on-year growth over the past 15 years. Our annual revenue exceeds $1 billion, solidifying our position as a global leader in the industry. We pride ourselves on leveraging trusted physician platforms to deliver high-quality medical education, job placement, and market research services that improve patient outcomes worldwide.
Job Overview
The Associate Director role at M3 Global Research presents a unique opportunity for experienced professionals to lead and manage client service teams. As a key member of our operations team, you will be responsible for directly coaching and mentoring staff, fostering strong relationships with clients, and ensuring projects are completed efficiently and effectively within budget.
Key Responsibilities
• Manage and develop team members, monitoring their performance and workload distribution to optimize productivity and quality.
• Provide guidance and mentorship to team members, promoting collaboration and knowledge sharing.
• Oversee project escalations, partnering with internal stakeholders to address issues and enhance project performance.
• Work closely with senior management to adapt and implement processes, procedures, and system enhancements that drive efficiency and excellence.
• Monitor and ensure timely completion of projects, maintaining client satisfaction while optimizing profitability.
• Develop and execute strategies to improve client service, collaborating with sales and other teams to achieve consistent, solution-oriented approaches across the client journey.
Compensation and Benefits
We offer a highly competitive salary range of $120,000 - $180,000 annually, commensurate with experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional growth and development.