Digital Support Expert
hace 2 semanas
Job Overview: Pragmatike is seeking a seasoned Digital Support Expert to join our team. This fully remote position requires fluency in English and expertise in customer support for digital products.
Estimated Salary: €60,000 - €80,000 per year, depending on experience.
Job Description
- Direct Customer Engagement: Respond to inquiries, feedback, and reviews across all channels, including emails, social media, community forums, and app stores.
- Voice of the Customer: Champion customer feedback, ensuring it's clearly communicated and acted upon.
- Automation and Efficiency: Implement AI-driven tools to streamline routine support tasks and resolve customer inquiries efficiently.
- Multichannel Support Management: Oversee a cohesive customer support strategy across various platforms.
- Cross-Functional Collaboration: Inform and influence product development, feature prioritization, and issue resolution with a customer-centric approach.
Required Skills and Qualifications
- Exceptional Direct Communication Skills: Engage directly with customers across multiple channels, providing empathetic responses.
- Advanced Technical Proficiency: Experience with customer support platforms, feedback management, and agile collaboration tools.
- A relevant diploma or associate degree in Business Administration, Communication, or a related field.
- A minimum of 5 years of experience in customer support, with a focus on digital or tech products.
About Pragmatike
We're a European SaaS company specializing in Cloud Computing, Web3, and AI solutions. Our mission is to provide innovative software solutions that empower businesses and individuals alike.
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