Digital Support Expert

hace 2 semanas


Madrid, Madrid, España Pragmatike A tiempo completo

Job Overview: Pragmatike is seeking a seasoned Digital Support Expert to join our team. This fully remote position requires fluency in English and expertise in customer support for digital products.

Estimated Salary: €60,000 - €80,000 per year, depending on experience.

Job Description

  • Direct Customer Engagement: Respond to inquiries, feedback, and reviews across all channels, including emails, social media, community forums, and app stores.
  • Voice of the Customer: Champion customer feedback, ensuring it's clearly communicated and acted upon.
  • Automation and Efficiency: Implement AI-driven tools to streamline routine support tasks and resolve customer inquiries efficiently.
  • Multichannel Support Management: Oversee a cohesive customer support strategy across various platforms.
  • Cross-Functional Collaboration: Inform and influence product development, feature prioritization, and issue resolution with a customer-centric approach.

Required Skills and Qualifications

  • Exceptional Direct Communication Skills: Engage directly with customers across multiple channels, providing empathetic responses.
  • Advanced Technical Proficiency: Experience with customer support platforms, feedback management, and agile collaboration tools.
  • A relevant diploma or associate degree in Business Administration, Communication, or a related field.
  • A minimum of 5 years of experience in customer support, with a focus on digital or tech products.

About Pragmatike

We're a European SaaS company specializing in Cloud Computing, Web3, and AI solutions. Our mission is to provide innovative software solutions that empower businesses and individuals alike.


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