Global Regulatory Compliance Specialist

hace 2 días


Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo
About eDreams ODIGEO

eDreams ODIGEO is the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe, serving 20 million customers across 44 markets.

Job Overview

We are seeking an experienced Global Regulatory Compliance Specialist to join our Communications team based in Barcelona. This role involves managing consumer regulatory complaints, collaborating with Legal Counsels, and supporting VIP tasks such as customer complaints and communications projects.

Responsibilities
  • Manage legal customer complaints, including consumer organisation files, customer court cases, and regulatory consumer cases.
  • Collaborate on coordinating Legal inquiries related to customer complaints.
  • Support other VIP tasks, including VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members.
Requirements
  • A background in Tourism will be required in your daily work.
  • Used to working with CRM tools.
  • Ability to work with G-suite.
  • Excellent writing and communication skills, with native-level English and proficiency in German.
  • Passionate for the travel industry, with acute sense of judgement, tact, diplomacy, and crisis communication.
What We Offer
  • A competitive salary and benefits package, including Prime Plus membership, flexible benefits, performance-based bonuses, birthday day off, discounts, and relocation support.
  • Continuous learning opportunities, including Coursera access, soft skills workshops, tech training, leadership development, and more.
  • Grow opportunities to empower your career, with internal mobility opportunities and a hybrid home-office model focused on outcome.

The estimated annual salary for this role is around $80,000-$110,000, depending on experience and qualifications.



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