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Strategic Portfolio Manager

hace 2 semanas


Madrid, Madrid, España Decskill España A tiempo completo

We are Decskill España, a dynamic IT talent company dedicated to empowering businesses through innovative solutions.

We are committed to equality and non-discrimination, recruiting and promoting talent based on diversity and inclusion.

Our team operates in three key areas:

  • Talent, where we provide clients with an extension of their IT teams in technological aspects.
  • Boost, our specialized development service to increase capacity and optimize Time-to-Market.
  • Connect, where we offer consulting services, implementation, and management of IT infrastructures.
About This Opportunity

We are seeking an experienced Business Analyst/Product Manager/Product Owner to join our team and contribute to the success of our clients.

This role will focus on designing Order Management and Delivery processes and flows in ServiceNow, leveraging the OM and SPM products.

You will work closely with our solution specialists and technical teams to deliver tailored solutions to our clients.

Responsibilities:

  • Design and implement Order Management and Delivery processes and flows in ServiceNow.
  • Develop a product and/or implementation roadmap aligned with business goals and ServiceNow best practices.
  • Lead process and design workshops with business stakeholders.
  • Collaborate with other Business Analysts to build and maintain a backlog.
  • Advocate for a ServiceNow Out-of-the-box approach while meeting client demands.
  • Prepare and run product demos, gather feedback, and define improvement actions.
  • Stay up-to-date with new features and capabilities in ServiceNow SPM and ensure current designs are future-proof.
  • Collaborate with technical teams to configure ServiceNow SPM to support business needs and objectives.
  • Making recommendations for project prioritization based on strategic impact, resource capacity, and financial considerations.
About You

To succeed in this role, you will need:

  • 6+ years of hands-on experience in the Business Analyst/Product Manager/Product Owner role on the ServiceNow platform.
  • Extensive knowledge and hands-on experience of both/either Order Management or Strategic Portfolio Management.
  • Good overall knowledge of the ServiceNow Platform.
  • A plus if you have knowledge and experience with CSDM.
  • Experience in designing Target Operating Models.
  • Large service management transformation project experience is a plus.
  • Awareness of Agile SDLC methodologies and SAFe.
  • Project management and agile tool experience such as JIRA, Confluence, SharePoint.

Benefits

  • Be part of a talented team.
  • Incredible working environment.
  • Full remote working mode.
  • The freedom to bring your ideas to life.