Digital Product Director
hace 5 días
We are seeking an experienced Digital Product Director to lead our Customer Engagement products. As a key member of our team, you will be responsible for defining product features roadmaps, prioritizing and sequencing product features, and coordinating Merchandising releases.
Key Responsibilities- Develop and maintain strong relationships with Customer Engagement business stakeholders and other relevant teams within IAG Tech and the business.
- Define product tech features roadmap based on business priorities and coordinate Merchandising releases, deciding on timing and content.
- Manage product financials, ensuring value is delivered to business at the appropriate cost, in alignment with agile program planning and iterations.
- Track value delivered to business and end customers through proper set of KPIs that measure relevancy, usage, performance, quality, and delivery.
To be successful in this role, you should have:
- A strong understanding of technology product delivery standards, frameworks, product mindset, and agile methodologies.
- Experience working with Salesforce service and omnichannel products for Call Center needs.
- Proven IT leadership experience gained in a complex global organization, delivering significant business outcomes and values through the creation and leadership of agile product teams.
- Business partnering skills, working as a valued partner with senior stakeholders and strategic third parties across a diverse operation.
In return for your expertise, we offer a competitive salary of $120,000 per annum, a dynamic and supportive work environment, and opportunities for growth and development.
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Digital Product Director
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