Network Recovery Lead

hace 2 meses


Alicante, Alicante, España Ericsson A tiempo completo

Company Overview

Ericsson is a leading provider of telecommunication solutions, driving innovation and growth in the industry. As a pioneer in emergency recovery services, we strive to deliver exceptional support to our customers worldwide.

About this Opportunity

We are seeking a highly skilled Network Recovery Lead to join our Emergency Recovery Centre (ERC) team. This role offers a unique chance for career advancement and technical growth, while providing top-notch support to our customers in resolving their complex network issues.

Job Description

The ideal candidate will be responsible for delivering comprehensive emergency handling services, ensuring timely restoration of customer systems. Key responsibilities include:

  • Braingstorming and providing innovative solutions to customers' problems during emergencies and post-mortem phases;
  • Collaborating with cross-functional teams to drive effective problem-solving and conflict resolution;
  • Participating in post-event improvement activities to enhance emergency response and overall service quality;

Required Skills and Qualifications

To succeed in this role, you will need:

  • A Bachelor's degree in Engineering or Computer Science, or equivalent experience;
  • Minimum 5 years of customer support experience, preferably in a telecom domain;
  • Solid technical background, with hands-on experience in telecom products such as 5GC, EPC, Cloud, IMS, etc.;
  • Excellent analytical, problem-solving, negotiation, and communication skills;
  • Customer orientation, collaboration, and conflict management skills;

Benefits

As an Ericsson employee, you can expect:

  • Competitive salary: $120,000 - $150,000 per annum, depending on location and experience;
  • Opportunities for professional growth and development;
  • A dynamic and inclusive work environment;
  • Flexible working arrangements and benefits package.

Why Join Ericsson?

At Ericsson, you'll have the chance to use your skills and imagination to push the boundaries of what's possible. You'll be joining a team of innovators driven to craft the future of telecommunications. We encourage diversity and inclusivity, and we're committed to creating a workplace where everyone can thrive.



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