Multilingual Enterprise Project Director
hace 3 semanas
Sprinklr is an industry leading enterprise software company that serves all customer-facing functions.
With cutting-edge AI, our unified customer experience management (CXM) platform enables companies to provide personalized experiences to every customer, every time, across any modern channel.
Sprinklr is headquartered in New York City with a global presence, working with more than 1,000 of the world's most valuable enterprises — including global brands like Microsoft, P&G, and Samsung.
Job Responsibilities:
- Steer enterprise-level initiatives for our top-tier customers.
- Manage a dynamic portfolio of 7 accounts, ensuring precise control over project scope, change management, risk mitigation, and issue resolution.
- Partner with consulting teams, internal leaders, and regional departments to synchronize efforts and propel project delivery forward.
- Ensure the efficacy of overall programs while meticulously managing individual projects to meet deadlines and budgetary constraints.
- Cultivate strong relationships with key client and internal stakeholders, fostering participation and securing executive buy-in for project success.
- Deepen your understanding of Sprinklr's platform components, enabling you to craft realistic project plans and innovative solutions that meet client needs.
- Keep all stakeholders informed with accurate project reporting and forecasting while adeptly managing risks, issues, and change requests.
- Exceed client expectations by delivering measurable outcomes, managing service briefs, and driving excellence across every project facet.
- Set the standard for your team, championing quality and excellence in all project deliverables while providing regular status updates to stakeholders.
- Stay abreast of industry trends and opportunities, leveraging this knowledge to shape client solutions effectively.
Requirements:
- Bilingual proficiency in Spanish and English is mandatory. French and Italian language skills are preferred.
- Experience collaborating with business owners and executive-level clients, ideally within IT, SaaS, CCaaS, Social, or Software environments.
- Proven track record of managing multi-geo, multicultural teams and large-scale initiatives to achieve organizational goals.
- Strong leadership, influencing, negotiation, and mediation skills with the ability to motivate teams and resolve issues effectively.
About You:
As a seasoned professional with a passion for customer experience management, you will be tasked with driving enterprise-level initiatives for our top-tier clients.
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