Transportation Systems Functional Analyst
hace 4 semanas
Job Summary
We are seeking a highly skilled Transportation Systems Functional Analyst to join our team at Amazon Spain Services, S.L.U. As a key member of our European Transportation team, you will play a crucial role in ensuring the connectivity of our transportation network across Europe.
Key Responsibilities
- Configure and maintain Amazon's transportation network to ensure standards are met.
- Collaborate with Transportation teams, Product Managers, and SDEs to design, develop, and improve processes.
- Mitigate issues impacting the network and provide short-term mitigations and long-term action plans.
- Analyze the impact of potential disruptions in the system and design levers for prevention or faster resolution.
- Scope and document system improvements required for customer experience enhancement.
- Interact with tech teams to drive and improve systems and processes.
- Engage with operations stakeholders, aligning their expectations and improving their customer experience.
- Document quality engineering processes, workflows, and best practices to ensure knowledge sharing and maintain a robust knowledge base.
- Diagnose and resolve operational issues, perform detailed root cause analysis, and respond to suggestions for enhancements.
About the Role
This position combines tactical and strategic responsibilities as you step up to lead ambiguous programs. You will collaborate daily with stakeholders across multiple organizations to resolve system and network issues with short and long-term solutions. Working with your team and internal partners, you will invent and develop system and process improvements that deliver new business value, improve customer experience, and increase team productivity, speed, and quality.
Requirements
- Communication skills, both verbal and written.
- Stakeholder management skills.
- Solid SQL skills.
- Demonstrated ability to work in a team.
- Proven analytical thinking with a natural tendency to use data in decision-making and prioritization.
- Experience in prioritizing multiple concurrent projects while still delivering timely and accurate results.
- Experience in Program/Project management.
Preferred Qualifications
- Bachelor's degree in Business, Management, Engineering, Transportation, or another technical field.
- Supply Chain experience.
- Python knowledge and previous Quality Assurance experience.
- Amazon logistics network knowledge.
- Lean/Six Sigma experience.
- Experience in continuous improvement processes.
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