Global Client Solutions Manager for Dutch-Speaking Clients in Spain

hace 1 semana


Málaga, Málaga, España Cross Border Talents A tiempo completo
Job Description

We are seeking a highly skilled Global Client Solutions Manager to join our team at Cross Border Talents in Malaga, Spain. This is an exceptional opportunity to work with clients from diverse backgrounds and provide tailored solutions that drive customer loyalty.

About the Role

In this role, you will oversee the entire client lifecycle, from onboarding new clients to ensuring their ongoing satisfaction and engagement. You will build strong relationships with clients to understand their needs, provide personalized solutions, and drive customer retention.

Key Responsibilities
  • Develop and implement strategies to reduce churn and increase customer retention rates.
  • Collaborate with sales, marketing, and support teams to enhance the customer experience and streamline processes.
  • Monitor client usage and engagement metrics to identify opportunities for upselling and cross-selling.
  • Conduct regular check-ins and follow-ups to ensure clients are achieving their desired outcomes with our products.
  • Gather and analyze client feedback to inform product improvements and service enhancements.
Requirements
  • Native Dutch speaker with B2 level proficiency in English.
  • Proven experience in client relationship management or account management.
  • Strong communication and interpersonal skills, with a customer-centric mindset.
  • Ability to analyze data and generate actionable insights to improve client satisfaction.
  • Familiarity with CRM systems and client engagement tools.
Benefits
  • Competitive salary package of €45,000 - €60,000 per year.
  • Opportunities for professional development and career progression.
  • Supportive and collaborative work environment in Malaga.
  • Regular working hours with a focus on work-life balance.


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