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Service Delivery Manager

hace 2 meses

Santorcaz, España Johnson Controls International A tiempo completo
Job Summary

We are seeking a highly skilled Service Delivery Manager to join our team at Johnson Controls International. As a key member of our global service operations team, you will be responsible for ensuring the highest standards of service excellence and customer satisfaction.

Key Responsibilities
  • Lead the deployment coordination of Sensormatic solutions with customers and internal teams
  • Monitor and supervise customer support activities to ensure timely and efficient issue resolution
  • Review and analyze service case performance, identifying areas for improvement and implementing corrective actions
  • Collaborate with operations managers to create customer-facing reports on service performance
  • Develop and maintain service quality activities to meet customer expectations
Requirements
  • Bachelor's degree in Engineering or Business or a related field
  • 5+ years of experience managing large-scale service environments
  • Global experience with ability to think across disciplines, industries, cultures, and scenarios
  • Excellent communication and problem-solving skills
What We Offer

Johnson Controls International offers a competitive compensation package, job stability, training, and opportunities for professional development. We value diversity, reward hard work, and inspire our employees to achieve their best.