Network Infrastructure Specialist

hace 4 días


Madrid, Madrid, España Ntt Data A tiempo completo

Job Overview
Ntt Data is seeking a highly skilled Network Infrastructure Specialist to join their team. The successful candidate will have a strong background in engineering and experience working with medium to large ICT organizations.

About the Role
This role involves providing managed services to clients by proactively identifying and resolving technical incidents and problems. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions.
The ideal candidate will have excellent analytical skills, be able to work well under pressure and have a positive outlook at work. They will also have a strong ability to communicate effectively across different cultures and social groups.

Key Responsibilities
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
- Perform necessary checks, apply monitoring tools and respond to alerts
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assist in analyzing, assigning, and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and provide field engineering services to clients
- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
- Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identifies opportunities for work optimization including opportunities for automation of work

Required Skills and Qualifications
- Ability to communicate and work across different cultures and social groups
- Excellent analytical skills
- Strong ability to work well under pressure
- Positive outlook at work
- Strong ability to communicate effectively
- Ability to plan activities and projects well in advance
- Experience working with vendors and/or 3rd parties
- Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- CCNP or equivalent certification
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)

Salary and Benefits
$120,000 - $150,000 per year based on experience and qualifications. Additionally, Ntt Data offers a range of benefits including health insurance, retirement plan, and paid time off.

Work Environment
Ntt Data is an equal opportunity employer committed to creating a diverse and inclusive work environment. This role is based on-site at our office location.



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