Capacity Planning Lead

hace 4 semanas


Madrid, Madrid, España The Cigna Group A tiempo completo

About the Cigna Group

We are a leading provider of health care, expatriate employee benefits, life, accidental and supplemental health insurance. Our head office is based in the US and we operate globally.

Our Business Excellence Team

We are currently seeking a skilled Capacity Planning Lead to join our team. In this role, you will be responsible for developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.

Main Responsibilities

  • Forecasting and Planning: Create long, medium, and short-term forecast volumes for all functions based on historical data and financial projections on membership. Translate operational strategy into capacity plans for both inshore and offshore operations.
  • Productivity Management: Control and set productivity targets in collaboration with Operations Managers for each function. Monitor and ensure targets are met, adjusting plans as necessary to maintain efficiency.
  • Service Level Projections: Develop projections for claims, COM inventory, and telephony service levels. Utilize call volume reports to coordinate and complete capacity planning within the call center.

Your Profile

We are looking for an experienced professional with proven skills in capacity planning, workforce management, or a related area. You should have strong analytical skills with the ability to interpret historical data and financial projections.

Salary Range

$85,000 - $115,000 per year



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