Digital Trust Specialist

hace 4 semanas


Madrid, Madrid, España Sift A tiempo completo

About the Team:
The Customer Success Management team at Sift is comprised of skilled professionals who work closely with customers to drive the adoption of our Digital Trust & Safety solutions. As a key member of this team, you will be responsible for unlocking strategic business value for online digital businesses across various industries and globally.

What We're Looking For:
We're seeking a highly motivated and ambitious Customer Success Manager who will work closely with our customers to identify and address business and technical challenges. As a member of the Customer Success Management team, you will be an expert in building relationships, possess a strong technical acumen, and have a cross-functional collaboration skill set.

Key Responsibilities:
Ultimately, your goal will be to drive adoption and partner with our customers as a trusted advisor to unlock value and find solutions to their needs that leverage Sift's Digital Trust & Safety solutions. You will do this by:

  • Understanding the customer's business: Identify and address business and technical challenges, owning the entire process. This includes the relationship, project management & communication of issues and solutions.
  • Demonstrating the value Sift is providing: Through strategic business reviews and consultative conversations, you are able to show that Sift is providing value to our customers. Gaining alignment with our customers regarding the value Sift is providing is a top priority.
  • Being a Sift product expert: Build and maintain a deep understanding of Sift's product offerings. Find, distill, and share best practices across your customers. Take a first pass at debugging issues and making recommendations for better integrations (our Solutions Engineers will be around to help).
  • Being a customer advocate: As the owner of your book of business, you are the champion and represent customers internally. Provide feedback and find ways to improve the customer's experience through processes and collateral, driving value realization for your customers.

Requirements:
To be successful in this role, you will need:

  • 3+ years experience in a Customer Success Manager role or similar role (e.g. Customer Success Management, Account Management, Customer Support).
  • Experience in the fraud/payments ecosystem is a plus.
  • Experience owning a book of business and being responsible for retaining revenue and running strategic business reviews (e.g. QBRs).
  • A track record of showing value through data-driven metrics and KPIs.


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