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hace 2 semanas
We are seeking a skilled Technical Support Specialist to join our team.
The ideal candidate will have 2-3+ years of experience in technical support and possess excellent written and verbal communication skills.
- Investigate and troubleshoot production issues in a timely manner.
- Manage meetings with stakeholders.
- Monitor system performance and logs.
- Collaborate with cross-functional teams to resolve reported bugs.
- Maintain technical documentation for support workflows and known issues.
- Foundational experience with Node.js and TypeScript.
- Basic understanding of React and modern front-end principles.
- Familiarity with version control systems like Git.
- Understanding of REST APIs and client-server architecture.
- Excellent communication and collaboration skills.
- Familiarity with ITIL ticketing tools.
- English B2+/C1 level.