Data Insights Specialist
hace 3 semanas
Empresa Reconocida is seeking a Data Insights Specialist to join our Customer Success Management team in Spain. This role offers an exciting opportunity to drive business growth and client satisfaction by leveraging data insights.
About the Role:
We are looking for a highly skilled professional with 2-5 years of experience in consulting, market research, or product management. The ideal candidate will have excellent storytelling ability, presentation skills, and a client-centric approach. Fluency in English is essential, and a Bachelor's degree is required.
Responsibilities:
- Onboard clients on gfknewron platform ensuring a smooth integration process and fast time-to-value for the customer.
- Drive adoption (i.e., activation, reactivation, and engagement) of gfknewron within the client organization by demonstrating clear ROI.
- Ensure effective and efficient client training and onboarding of new customers.
- Develop fact-based answers to complex key business questions.
- Identify leads for cross-sell and upsell opportunities with the client.
- Collect and provide feedback to product teams on functionality and features of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience.
- Collaborate with account management at the pre-sales and renewal stages.
- Validate/conduct QC to guarantee GfK seal of quality.
- Act as strategic partners to our local, regional (and global) clients, delivering presentations with analysis to ensure GfK value proposition.
- Bridge the gap between customer and operations for product, project, and services delivery and issue resolution.
- Explore new opportunities (pipeline) to grow the revenue portfolio.
- Understand and work with the whole portfolio of POS-related data with key clients and be the central point of contact.
- Elaborate use cases with clients that show the value of GfK data and their outcomes for the clients.
Benefits:
- An estimated salary of €45,000 - €60,000 per year, depending on experience.
- A 14th month salary package, meal vouchers, and/or transportation allowance and/or health insurance.
- A young and dynamic team built on passion, relevance, trust, and smart solutions.
- A flexible working approach, including dividing time between office & remote working.
- Flexible working hours from 8-9 a.m. to 5.30-6.30 p.m. and intensive working hours on Fridays and during the summer months.
About Empresa Reconocida:
At Empresa Reconocida, we are committed to equal employment opportunity and inclusive workplace. We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities. We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union.
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