Customer Service Quality Controller

hace 1 semana


Madrid, Madrid, España Trip A tiempo completo

Role Overview
At Trip, we are seeking a detail-oriented and enthusiastic Quality Controller to join our team in Edinburgh. As a Quality Controller, you will play a crucial role in ensuring the delivery of high-quality service to our customers. Your dedication to quality and excellence will shine through in all your tasks, as you work to maintain and enhance our product and service standards.

Key Responsibilities
• Evaluate customer contacts to ensure the quality of service delivered by advisors
• Identify root causes of dissatisfaction and procedure/product gaps
• Collaborate with other teams to address business needs and ensure appropriate actions are taken
• Support Team Leaders and Training Team by evaluating new employees' initial contacts
• Complete monthly evaluations and provide weekly feedback to stakeholders for language team agents
• Audit praises, errors, customer feedback, and discuss action plans with stakeholders to improve performance

What We Offer
We are committed to investing in your learning and development to support you building a career. Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh, and we offer a range of benefits, including 32 days annual leave, a workplace health cash plan, employee well-being program, and more.



  • Madrid, Madrid, España Parcelhero A tiempo completo

    Job Description:We are seeking a highly skilled Quality Control Manager to lead and oversee our quality assurance processes at ParcelHero. As a broker, we partner with leading courier services to offer our customers the best possible delivery options. Your role will involve managing the quality of our after-sales support, ensuring timely and effective issue...


  • Madrid, Madrid, España Parcelhero A tiempo completo

    We are seeking an experienced Quality Control Manager to lead and oversee our quality assurance processes at Parcelhero, a leading parcel delivery price comparison site with over 5 million visitors a year.Key Responsibilities:Develop and implement quality standards for customer service interactionsConduct regular audits to ensure compliance with set...


  • Madrid, Madrid, España Trip A tiempo completo

    About the Role:We are seeking a highly detail-oriented Quality Controller to join our team at Trip in Edinburgh. As a Quality Controller, you will play a critical role in ensuring the highest standards of service delivery to our customers. Your keen eye for precision and dedication to quality will shine through in all your tasks, as you work to maintain and...


  • Madrid, Madrid, España Zigup Plc A tiempo completo

    Quality Controller Role OverviewWe are seeking a skilled Quality Controller to join our team at Zigup Plc. As a Quality Controller, you will be responsible for ensuring the highest technical and quality standards are met in the repair and rectification of vehicles.Key responsibilities include reviewing and signing off on the full rectification and repair of...

  • Customer Service Expert

    hace 4 semanas


    Madrid, Madrid, España JL Talent Partners A tiempo completo

    We are seeking a Customer Service Expert to join our team at JL Talent Partners in Spain. As a Customer Service Expert, you will be responsible for providing high-quality support to our customers via phone and email on a range of issues. Your tasks will include giving accurate, valid and complete information by using the right procedures, being the owner of...


  • Madrid, Madrid, España Kent Training & Apprenticeships A tiempo completo

    Job Summary:As a Customer Service Representative at Kent Training & Apprenticeships, you will be responsible for delivering high-quality service to customers both internally and externally. This role involves business development, customer relations, and day-to-day use of Microsoft Office.Key Responsibilities:• Gain a full understanding of services to...


  • Madrid, Madrid, España Zigup Plc A tiempo completo

    Quality Controller RoleAre you an expert in quality assurance with a keen eye for detail? Do you have a passion for delivering exceptional results and exceeding customer expectations?This is an exciting opportunity to join our team as a Quality Controller at our busy workshop in Bridgend. As part of a team of specialists, you will be responsible for...


  • Madrid, Madrid, España Fmg Repair Services Limited A tiempo completo

    Quality Controller Job DescriptionAbout the RoleWe are seeking a highly skilled Quality Controller to join our team at FMG Repair Services Limited. As a Quality Controller, you will be responsible for reviewing and signing off on the full rectification and repair of vehicles to manufacturer and company standards.Key ResponsibilitiesReview and sign off on...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    Customer Service RepresentativeAt Recruit4Work Sl, we are seeking a highly skilled Customer Service Representative to join our team in Casablanca, Morocco. As a Customer Service Representative, you will be responsible for handling inbound customer calls, actively listening to customers, and providing quick, effective solutions to their needs.Key...


  • Madrid, Madrid, España JL Talent Partners A tiempo completo

    We are seeking a skilled Customer Service Advisor to join our team at JL Talent Partners. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients via phone and email.Key Responsibilities:Provide timely and effective support to customers on a range of issues.Use your technical skills to...


  • Madrid, Madrid, España Fmg Repair Services Limited A tiempo completo

    Quality Controller - Maternity CoverWe are seeking a skilled Quality Controller to join our team at our busy workshop in Bridgend. As a Quality Controller, you will be responsible for reviewing and signing off on the full rectification and repair of vehicles to manufacturer and company standards.This is an exciting opportunity to work with a leading provider...


  • Madrid, Madrid, España Empresa Reconocida A tiempo completo

    We're looking for a talented Customer Service Associate to join our team at Empresa Reconocida. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving complex customer issues with ease.Key Responsibilities:Exceed customer expectations by owning customer problems and finding the best...


  • Madrid, Madrid, España MSX INTERNATIONAL A tiempo completo

    About the Role:We are seeking a highly skilled Customer Service Specialist to join our team at MSX International. As a key member of our OEM vehicle support team, you will play a critical role in delivering exceptional customer experiences and ensuring the highest levels of service quality.Responsibilities:Handle driver requests and inquiries through various...


  • Madrid, Madrid, España Teleperformance A tiempo completo

    We are seeking experienced professionals to join our team at Teleperformance, a leading global provider of customer experience solutions.As a Customer Service Representative, you will be responsible for providing high-quality service to clients of a leading digital bank, answering their inquiries and resolving their issues in a timely and professional...


  • Madrid, Madrid, España JL Talent Partners A tiempo completo

    We are seeking a Customer Service Specialist to join our team at JL Talent Partners in Madrid, Spain. This role involves providing exceptional customer service related to banking issues, account opening, access password locks, transfers, and other banking-related tasks.Key Responsibilities:Deliver high-quality customer service to clients via phone, email,...


  • Madrid, Madrid, España Vivo Tech Gmbh A tiempo completo

    Vivo Tech Gmbh seeks a highly skilled Senior Customer Service Operations Manager to join our European team. The ideal candidate will be responsible for managing customer service satisfaction and KPI management in Europe, as well as implementing the headquarters' overseas customer service work plan and service strategy. Key responsibilities include...


  • Madrid, Madrid, España Domestic & General Service Gmbh A tiempo completo

    Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domestic & General Service Gmbh. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, resolving queries effectively, and driving sales growth.Key Responsibilities:Engage with customers...


  • Madrid, Madrid, España Victorian Plumbing A tiempo completo

    Customer Service Team Lead RoleVictorian Plumbing is committed to providing exceptional customer service, and we're looking for a talented Customer Service Team Lead to join our team. As a key member of our customer service function, you'll play a vital role in ensuring our customers receive the best possible service. Your primary responsibility will be to...


  • Madrid, Madrid, España Motorpoint A tiempo completo

    About UsMotorpoint is the UK's leading omnichannel car retailer, delivering exceptional choice, quality, and service to customers across various channels.We strive to create a fantastic work environment for our colleagues, fostering a culture that supports growth, opportunities, and customer satisfaction.


  • Madrid, Madrid, España Zigup Plc A tiempo completo

    Quality Controller OpportunityAre you a detail-oriented individual with a passion for delivering exceptional results? Do you have experience in a bodyshop environment and a strong eye for quality? We are seeking a skilled Quality Controller to join our team at our busy workshop in Bridgend.Key Responsibilities:• Review and sign off of vehicle...