Customer Service Quality Controller
hace 1 semana
Role Overview
At Trip, we are seeking a detail-oriented and enthusiastic Quality Controller to join our team in Edinburgh. As a Quality Controller, you will play a crucial role in ensuring the delivery of high-quality service to our customers. Your dedication to quality and excellence will shine through in all your tasks, as you work to maintain and enhance our product and service standards.
Key Responsibilities
• Evaluate customer contacts to ensure the quality of service delivered by advisors
• Identify root causes of dissatisfaction and procedure/product gaps
• Collaborate with other teams to address business needs and ensure appropriate actions are taken
• Support Team Leaders and Training Team by evaluating new employees' initial contacts
• Complete monthly evaluations and provide weekly feedback to stakeholders for language team agents
• Audit praises, errors, customer feedback, and discuss action plans with stakeholders to improve performance
What We Offer
We are committed to investing in your learning and development to support you building a career. Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh, and we offer a range of benefits, including 32 days annual leave, a workplace health cash plan, employee well-being program, and more.
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