Customer Service Expert for Electric Vehicle Industry

hace 3 semanas


Barcelona, Barcelona, España Jujur A tiempo completo

Jujur, a company committed to transparency and fairness, seeks an experienced Customer Support Representative. Based in Barcelona, Spain, this full-time position involves handling customer inquiries via various channels, maintaining up-to-date product knowledge, and collaborating with the team on projects.

About Jujur

At Jujur, we value honesty and trustfulness in all our interactions. Our goal is to provide personalized recruitment solutions that cater to individual needs. We strive for clarity and openness in our communication, ensuring that clients and candidates feel supported throughout the process.

Job Description

We are looking for a skilled Customer Support Representative who can:

  • Respond efficiently to customer inquiries via phone, email, chat, or automated alerts
  • Record call details accurately and address user needs within agreed service level agreements
  • Maintain comprehensive knowledge of services and products tailored to individual applications
  • Escalate potential service issues to senior team members as needed
Key Requirements

The ideal candidate will possess:

  • Native-level French proficiency (verbal and written) and fluency in English (B2 level)
  • A minimum of one year's experience in customer service, preferably in the automotive industry
  • Familiarity with electric vehicles or experience driving them
  • Strong IT skills, including Windows, MS Office, and internet configuration
Compensation and Benefits

We offer a competitive remuneration package based on experience, skills, and performance, along with:

  • Monday to Friday work schedule from 09:00 AM to 06:00 PM
  • 23 paid annual leave days
  • Guidance and tools to reach full potential
Estimated Salary: €35,000 - €45,000 per annum

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