Marketing Support Specialist
hace 3 días
Explore a fulfilling career as a Marketing Support Specialist with Qualifio in Barcelona.
About Qualifio: Our company is a leading provider of innovative marketing technology solutions. The Customer Care team specialises in delivering exceptional support to our clients worldwide.
We are seeking a highly skilled and multilingual Technical Assistance Associate to join our team. Your primary responsibility will be to provide direct support to our clients via email, phone, or chat platforms, ensuring they achieve optimal results from our solutions.
You'll work collaboratively with a diverse team of experts who share your passion for technological innovation and customer satisfaction. As part of this team, you will have the opportunity to develop your skills and contribute significantly to our clients' success.
Your key responsibilities include:
- Handling incoming requests, emails, calls, and tickets in a timely and efficient manner.
- Analysing reported issues and conducting preliminary investigations to identify potential causes.
- Evaluating the complexity of each issue and escalating it to the relevant teams if necessary.
- Ensuring seamless communication with clients throughout the resolution process.
- Delivering training sessions to clients and internal stakeholders on various marketing automation topics.
To excel in this role, you should possess strong analytical skills, excellent communication abilities, and the capacity to remain calm under pressure when dealing with complex technical issues.
A background in computer science, CRM, marketing automation, or related fields would be an asset. Familiarity with SQL, HTML, CSS, XML, and other technical terms is also highly valued.
Our ideal candidate is a team player with a positive attitude, willing to take initiative and learn continuously. They must be fluent in French, English, and Spanish and have previous experience in a Helpdesk or Hotline role in a B2B environment.
We Offer:
- An attractive salary range of €35,000 - €45,000 per year, depending on experience.
- An initial training program to familiarise yourself with our cutting-edge marketing platform.
- An international work environment with a dynamic team of experts.
- A full-time permanent contract (CDI) with opportunities for professional growth.
- Comprehensive health insurance and meal vouchers worth €6.50 per day.
- 25 working days of vacation per year and flexibility to work remotely or on-site.
- A performance-based bonus with both individual and collective targets.
- Access to unlimited drinks, relaxation areas, a terrace, and a rooftop with a view in our well-located office in Plaça Catalunya.
Working Hours:
- Rotating shifts from Monday to Sunday, 5 days per week, 40 hours per week.
Recruitment Process :
- A video call with HR.
- Personality and reasoning tests (two 35-minute sessions) conducted comfortably from home.
- An interview with the Support Manager and the Director of the Spain offices.
- A reference check.
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