IT Operations Manager

hace 1 mes

Madrid, Madrid, España Invenergy LLC A tiempo completo

Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.

Job Description

Position Overview

As a Manager of IT Daily Operations, you will be responsible for the day-to-day technology and operations in our Spain locations. You will be based in our Madrid corporate office but will need to regularly travel to our office in northwest Spain. Your primary focus will be on ensuring our corporate technology services are deployed successfully, used effectively, and well-received by our users. You will work on projects, be responsible for project deliverables, and help oversee our global Service Desk with our follow-the-sun support model.

As a Manager of our IT Operations, you will be on Invenergy's IT front line, solving end-user technical challenges, providing support for users, and ensuring business continuity. You will help mentor and coach junior members of the team on technology, produce documentation for the team or end-users to follow, and occasionally be needed to work out-of-hours and be reachable outside of the office. Additionally, you may need to occasionally travel out-of-country to support our projects and offices in the United States and Europe. You should be able to have conversations in both Spanish and English.

Responsibilities

  • Serve as the focal point for all IT Operations in Europe, driving resolution of all incident and support requests in your area.
  • You will spend most of your time in Madrid but will also have regularly scheduled onsite support in A Coruña.
  • You will oversee our global Service Desk during your day, while the US team is offline, and work closely with the team to help raise urgency as required.
  • Act as the primary contact to deploy our technology and support users in Germany, the UK, and elsewhere in Europe.
  • Manage employees and contractors that report to you, performing as a leader for your reports and others in the company.
  • Actively monitor and manage tickets for you and your team in our case management tool, with experience on a ticketing system.
  • Follow up with users on support cases, provide feedback, and see problems through to resolution.
  • Perform application, server, networking administration as directed.
  • Provide prompt technical, 'White-Glove' response to the leadership team, quickly driving their issues to resolution.
  • Research problems and identify trends to strategically address IT needs.
  • Manage and support any outages in your region.
  • Perform oversight of vendor activities, ensuring our vendors are addressing any issues and you are communicating status to our users. Work closely with our vendors as required.
  • Participate in Out-of-Hours work as required, traveling in and out of country.
  • As needed, assist with delivering our new construction sites.
  • Participate in the IT Change Management process, as required.
  • Develop communication channels with the local leaders in your markets and understand their key business applications and learn how and why they use them.
  • Collaborate with other teams and work on cross-team projects.
  • Participate in job-specific training and grow your knowledge of IT best practices, new procedures, products, and services.
  • Adhere to the company's values and behaviors.
  • Perform other duties as assigned.

Required Skills

  • Required Education: Bachelor's Degree in an information technology-related field.
  • Technology certifications preferred, not required.
  • Minimum of 3 years of experience in a lead/management position.
  • Experience working with vendors and overseeing tasks performed by others.
  • Experience installing, configuring, administering, and maintaining corporate desktop work environments, including desktop, phone, MS Windows, and desktop peripherals.
  • Experience with Windows PCs, Android, and iOS mobile devices.
  • Knowledge on Windows servers, Cisco devices, firewalls, circuits, and Aruba wireless devices.
  • Preference given to candidates with Microsoft o365 experience.
  • Experience with Executive Support and the needs of High-Level team members.

Competencies

  • Business-level proficiency in Spanish and English, with the ability to speak and write effectively in both languages.
  • Strong analytical skills & technical skills.
  • Strong organizational and planning skills.
  • Works well both alone and with globally based teammates.
  • Excellent customer service skills.

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