Quality Assurance Associate
hace 1 semana
At Autodesk, we're seeking a motivated and detail-oriented Quality Assurance Associate to join our Customer Support Team. As a key member of our team, you will be responsible for driving quality assurance results, identifying trends, and delivering data-driven insights to drive business growth.
Main Responsibilities:
- Grade cases (chats, emails, and phone calls) and address grade appeals
- Deliver feedback to EBCS Support employees and maintain our grading rubric
- Lead regular calibration sessions to ensure grading cohesion and provide coaching opportunities
- Own, develop, and maintain reports based on grades, CSAT, and other goals
Requirements:
- Data-driven approach with experience creating and analyzing reports
- Ability to navigate a CRM and comfortable with cloud-based software
- Previous experience troubleshooting and supporting iOS, Android, and Windows platforms
- Familiarity with the construction industry and Autodesk software
About Autodesk:
We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. Our culture is built on values like accountability, courage, and integrity. If you're passionate about quality assurance and customer experience, we'd love to hear from you
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